Juergen Schumann Email & Phone Number

Zurich, Switzerland

Continue to work hands on as a business analsyst for the Swiss Cantonal bank customers, while taking on additionally the tasks and responsibilties as a lead for a team of business analysts and product trainers in Switzerland and Germany. Responsibilities include:- recruit and hire new team members - on- and offboard staff members - hold annual reviews and set goals - have regular one-to-one feedback sessions with each team member- plan and organize meetings online and… Show more Continue to work hands on as a business analsyst for the Swiss Cantonal bank customers, while taking on additionally the tasks and responsibilties as a lead for a team of business analysts and product trainers in Switzerland and Germany. Responsibilities include:- recruit and hire new team members - on- and offboard staff members - hold annual reviews and set goals - have regular one-to-one feedback sessions with each team member- plan and organize meetings online and onsite - support staff members as contact person with challenges and issues - coach and train on the job- plan career development Show less

Zurich, Switzerland

Create innovative solutions for online- and mobile banking to support Swiss Cantonal Banks with the design and the development of their digital channels.Work closely with the project management and account managers to enhance the product and customer experience. Analyze complex customer requirements and develop concepts which can be implemented. Work closely together with an international nearshoring teams of developers to ensure an economical and high-quality software product with the… Show more Create innovative solutions for online- and mobile banking to support Swiss Cantonal Banks with the design and the development of their digital channels.Work closely with the project management and account managers to enhance the product and customer experience. Analyze complex customer requirements and develop concepts which can be implemented. Work closely together with an international nearshoring teams of developers to ensure an economical and high-quality software product with the fastest possible time to market. Show less

Zurich, Switzerland

Develop and manage business intelligence solutions for the organization, design reports for users, managers and upper management. Collaborate with the marketing, technology, academics and production teams to collect and transform data. Analyze business requirements and processes and advice C level management for implementation. Provide second level support (problem management) for users, create training material, user manuals and documentation. Identify development needs based on data discovery… Show more Develop and manage business intelligence solutions for the organization, design reports for users, managers and upper management. Collaborate with the marketing, technology, academics and production teams to collect and transform data. Analyze business requirements and processes and advice C level management for implementation. Provide second level support (problem management) for users, create training material, user manuals and documentation. Identify development needs based on data discovery for the purpose of improving efficiency and profitability.Manage and prioritize the product backlog. Create user stories, plan sprints, sprint reviews and backlog refinement (JIRA, Confluence). Create test cases and testing. Show less

Bangalore Urban, Karnataka, India

Heading the Bangalore software development centre with app. 275 permanent employees. Leading the HR and Office management team. Focus on recruitment to hire employees with the right cultural fit for a product based company. Culture and business trainings, HR work-shops and recruitment drives, create a cohesive work environment for the fifteen subsidiary teams as one team Bangalore. Host cultural events, community outreach, renovation of the office, budget responsibility for the cost center.… Show more Heading the Bangalore software development centre with app. 275 permanent employees. Leading the HR and Office management team. Focus on recruitment to hire employees with the right cultural fit for a product based company. Culture and business trainings, HR work-shops and recruitment drives, create a cohesive work environment for the fifteen subsidiary teams as one team Bangalore. Host cultural events, community outreach, renovation of the office, budget responsibility for the cost center. Implementation of accreditation and compliance mandated system processes. Coordinate with the accreditation responsible, which system processes need to be in place to maintain or gain accreditation by the local government agencies. Show less

Zurich, Switzerland

Language Technology DepartmentHeading the in-house CRM & Booking .net application with app. 2’500 users worldwide. Coordinate and plan development with three development teams in Bangalore, India. Implement requirements driven by the business and by central management. Prioritize projects; allocate resources to meet deadlines in a cost effective and efficient manner. Lead cross team projects to implement highly dependent joint projects.

Zurich, Switzerland

Language Technology DepartmentLead for the datafix, reports and QA team in the Bangalore development center. Hiring of new team members, onsite staff trainings on business processes and managing teams of .Net / SQL developers and QA analysts. Defining business requirements and close coordination with stakeholders as well C level management. Creating requirements and parameters for reports including new KPIs. Create test cases and scenarios for different user roles and access… Show more Language Technology DepartmentLead for the datafix, reports and QA team in the Bangalore development center. Hiring of new team members, onsite staff trainings on business processes and managing teams of .Net / SQL developers and QA analysts. Defining business requirements and close coordination with stakeholders as well C level management. Creating requirements and parameters for reports including new KPIs. Create test cases and scenarios for different user roles and access limitations, QA testing, defining access requirements, Create roll out plans, documentation, data migration, create training material including presentations and on-site trainings in Asia and Europe. Develop new functionalities post roll out based on market and user feedback.Monitoring usage of reports and update existing reports to latest business requirements.Projects: Introduction of call performance based reports include sales value based evaluations. Call-Center Integration – Introduction of call center functionalities to the existing CRM application including auto dial and call mode. Show less

Zurich, Switzerland

Language Technology Department Analysis and implementation of business requirements for software development and reports. Writing requirement specifications for user interface design and application functionalities, composing testing scenarios & cases, preparing documentation for releases and training materials. Permanent exchange and on-site trainings with the development team and QA engineers at in-house software development centre in Bangalore, India. Error analysis and coordination of… Show more Language Technology Department Analysis and implementation of business requirements for software development and reports. Writing requirement specifications for user interface design and application functionalities, composing testing scenarios & cases, preparing documentation for releases and training materials. Permanent exchange and on-site trainings with the development team and QA engineers at in-house software development centre in Bangalore, India. Error analysis and coordination of bug fixes. ProjectsDistribution Manager – development of a customer selection tool for both online and offline distributions.Price Quotation Engine – develop a tool to generate price quotes for customers used by staff members in-house.Sales Analysis Report package – standardized report package to analyze sales in terms of revenue, product sales, service income and discount expenditure on a staff & product and market level. Introduction of analytical reports to measure sales performance and conversion rates. Show less

Zurich, Switzerland

CRM System Support & Roll-Out Manager – Language Technology DepartmentTrainings and support for users in over 50 markets worldwide online and onsite. Rolling out an in-house CRM & booking .net application in European markets including data migration, sharing best practices. Trainings included 100% technically proficient in finance, lead processing, customer relationship management, distributions manager, and reporting. Writing user manuals, create and hold presentations, identifying &… Show more CRM System Support & Roll-Out Manager – Language Technology DepartmentTrainings and support for users in over 50 markets worldwide online and onsite. Rolling out an in-house CRM & booking .net application in European markets including data migration, sharing best practices. Trainings included 100% technically proficient in finance, lead processing, customer relationship management, distributions manager, and reporting. Writing user manuals, create and hold presentations, identifying & training of local first contact staff members. Show less

Berlin, Germany

selling long and short term language courses abroad over the phone, at customer events and online. Writing sales material, direct mailings, website content management, online pricing, translations, newsletters and email mailings.Head of operations – administrating all bookings for the department, communication with suppliers, invoicing, after sales up-sell to higher yield courses and generating service income through mailings online and offline.Agent sales and support - supporting… Show more selling long and short term language courses abroad over the phone, at customer events and online. Writing sales material, direct mailings, website content management, online pricing, translations, newsletters and email mailings.Head of operations – administrating all bookings for the department, communication with suppliers, invoicing, after sales up-sell to higher yield courses and generating service income through mailings online and offline.Agent sales and support - supporting German travel agents with bookings and providing technical support with CRS. Attending fairs, participating in customer events and road shows, three annual offline catalogue distributions, monthly online distributions. Show less

Waldstetten, Baden-Württemberg, Germany

service quality checks and analysis of tourism service providers, quality analysis in tourism services, marketing analysis, consulting for service quality, organizing trips and excursions, general administrative work, website content management

Diplom Kaufmann (Fh), Tourism Business Management

Degree Dissertation at Lufthansa CityLine, Cologne, Germany ”Analysis of the influential customer satisfaction criteria at Lufthansa.

International Business Administration, Business Administration And Management, General

Activities and Societies: Visiting Student Faculty of Business Semester abroad

Diplom Kaufmann (Fh), Tourism Business Management

Abitur, Business Administration & Economics, Chemistry, 2.1