ALL things IT at a charter high school.

Developed Bowling ProShop software for tracking specific bowling hand measurements for each customer along with tracking every bowling ball purchased and drilled by the ProShop staff. Includes workorders for various tasks related to work on customer bowling balls.

Release Engineer Lead for the Macys.com and Bloomingdales.com ecommerce businesses. Currently work with various teams to ensure environments are setup with expected code and configurations in release pipelines. This includes working with offshore and off site partners. Also relied upon as the lead for various releases when deploying to production. This includes working with network, database, change control, development and QA partners, ensuring appropriate approvals are followed through production. Currently working with DevOps on tools such as Chef, Python, Kubernetes, Docker and Google Cloud Serves. Servers are mainly on the Linux OS. Very basic SQL querying skills.In the past, I have worked with Apache, Tomcat, CruiseControl, Jenkins, Mavin and ANT.OS: Linux, AIX, Solaris, WindowsNT and Desktop

Lead Configuration Management Engineer operations for the Longs Supply Chain Initiative (SCI) team. Ensure daily QA migrations and Production migrations follow the standardized process before migrations occur. Lead a team of three CM Analysts with day-to-day operations and various tasks which included VM administration and support, environment build outs for QA and Development, WebLogic and Tomcat administration. Worked closely with Development, QA, Support, Training and Technical Architecture teams on priorities and project planning to meet deadlines. Lead RCS to PVCS conversion project, with assistance from Development and Technical Architecture groups. Implemented dedicated build machine for Longs custom Java application builds, including the setup of Cruise Control automated builds. Implemented Sarbanes-Oxley(SOX) audit tracking to the CM process, which included weekly reporting of production changes to the auditors.

Responsible for creating and maintaining the automated software build system for the Interactive Adviser, the real-time engine for CRM software. This allowed builds to be scheduled on a nightly basis along with running builds 'on-demand'. The build environment includes support for several versions of the software on several platforms. Responsible for following through with release candidate build progress during release times, including bug status, QA status and packaging for Technical Support upload to user ftp site. Scripts are written in a combination of ANT, Perl, DOS Batch, and Unix shell scripts. Basic trouble shooting of MAKE files. Installer experience with Wise Install System and InstallShield. Platforms that were built on were Win32, AIX, Linux, Solaris and HPUX. Basic knowledge of ClearCase, Visual Source Safe, Oracle and MSSQL. Implemented an automated regression test suite that runs after each build, with results being emailed to development team upon completion. Work as back-up to other product lines that are produced by Epiphany along with backing up the rest of the release team with Engineering IT issues.

For the last two years was responsible for Build and Release processes for the RightPoint/DataMind product line. Platforms built on Win32, HPUX and Solaris platforms. Source control used was Visual Source Safe. Install packaging used was the Wise Install System. Worked with management of Development and QA in creating and maintaining release processes and procedures. Support engineer roll for real-time marketing software included all facets of support. Resolving issues over the phone and collecting information on issues. Also worked with Development and QA on resolving the issues. Responsible for maintaining support processes and documentation for the RightPoint/DataMind software. Trained new support engineers on the department processes and support knowledge. Assisted QA during pre-release cycles, including the creation of basic test plans, running regression tests and verifying bug fixes. Initiated the first build system for RightPoint Software, using batch files and shell scripts.

Started as Help Desk engineer for all of the AAA district offices. After 5 months, was promoted to Lead Help Desk Engineer for the legal department of CSAA. This included support for roughly 200 desktops across 9 district offices, supporting Win 3.1, Win95 and MS-Word issues along with their SAROS document repository system. In the help desk itself, I worked with outside consultants on maintaining WinNT servers along with a cc:Mail gateway, the SAROS(later FileNet) document version control system and the backbone to the other 8 district offices(DO's

During the transition of SoftKey's acquisition of PowerUp! Software, worked as a consultant. At the time, Logitech was looking into possible 'pay-for-support' plans that were becoming commonplace in the software industry. Collected data from various software and hardware companies' paid support plans and presented results to Support Director for Logitech Hardware.

Started as Computer Operator. Was promoted to Technical Support Rep after 5 months. Worked as level one support rep for one year. Was promoted to Level II, supporting second and third level issues for Windows/DOS based products. Managed support queues on a periodic basis and gave leadership to contractors and Level I & II Support Representatives. Worked as lea son between Support and Development. Involved with QA/Testing of the personal business software. The most popular software title known was Calendar Creator Plus. Wrote scripts for Voice Response Unit that gave customers an automated technical support option. The system was later used by Softkey to assist in balancing the technical support call volume.

Technical Support for Personal Business Software Developer