Bogdan Jugănaru Email & Phone Number

Brussels Metropolitan Area

Projects:- Predictive Model Factory for non-coders- Digital Activation of Professional Customers- Customer Lifetime Value- Churn- Next Best Product- Feedback Categorization- Dynamic NewsletterStack: - Python, Spark - Google Cloud Platform (BigQuery, Language API for translation, named entity recognition and sentiment analysis, VertexAI, LangChain, GenAI, LLM, Gemini)

Brussels Area, Belgium

Support business decision processes with deep dive analyses (SAS), geomarketing analyses using Python/Folium/MapInfo/ChronoMap and build/review predictive models using Spark..Projects:- Build cross-border (BE+NL) automated model building tool in Python / Spark ML/ Hive (democratized predictive model building for non-modelers).- Build and migrate predictive models from SAS to Spark.- Build and migrate models to BigQuery ML on Google Cloud Platform- Automate external data extraction (Python & Selenium) and report generation(Python & SASpy).- Build and put in production: Deactivation Model for Professional Customers (providean early head-up for potential churn).Acquired Competencies: Predictive Modeling, SQL, SAS, Python, Spark, Hive, Linux, Git, Azure DevOps, BigQuery ML.

Zaventem, Belgium

I was part of Service, Quality and Environmental department and I took care of:Reporting: - Business reports and Data cooking (IBM DB2/MS SQL/Access) for all EU stakeholders;- Master data management; C# scripts to manipulate data: sync, export, etc.; write / optimize stored procedures; debugging;- Monitor and tune financial processes for the Planning & Control department.Application Management:- Maintain and enhance application used for crediting dealers in SAP through XML BAPI calls;- Gather requirements for development requests from beneficiaries, document them, lock down scope and seek approval from stakeholders;- Build internal business planning (scoping, development, UAT and go-live dates) of the locked down scope and organize knowledge transfer sessions with related teams when needed;- Support development teams, conduct User Acceptance Tests and validate the quality of all the deliverables;- Check solution implementation and support teams during the hyper care period following deployment, write training/technical documentation for business operations.Application support- Set-up systems and treat escalations for the internal/external partners, escalate to ISE potential bugs and follow-up until a fix is implemented + recommend short-term workarounds in case of incidents;- Make sure that all systems are talking to each other and that data is in-sync; - Set up new models across systems and make sure repairs/sales are reported correctly.Keywords: Project Management, SQL, DB2, Business Objects, SAPProjects: Web-based platform that allows repair centres across Europe to interact with Sony systems; Integrate all reporting tools and data sources into Business Objects; Implement routine to check data quality/quantity syncs across dbs (Mainframe DB2 vs. MS SQL Server vs. Business Objects SQL Server); Automated MS Access reports through VBA macros; Improved and further automated process that proactively receives and sets up new models in Sony systems.

Bacau County, Romania

- Defined the sales strategy and the Products Pricing Models;- Represented the company at fairs and exhibitions: TIBCO, Bucharest (2011), A+A, Düsseldorf (2011) and for EU funding project;- Participated in tenders for public acquisitions and RFQs (SEAP, ted.europa.eu);- Created an online presence for the company: built and maintained the website and online store, photographed products, composed the catalogue descriptions, defined sales campaigns on Search Engines (Google AdWords) and Social Networks (Facebook), reported website analytics, etc.Acquired Competencies: Web Analytics, Reporting, Tender Bids, Project Management.

Bucharest, Romania

- Managed the relationship with the Outsourcing Partner, monitored their activity and kept track budget spending;- Built the operational forecast and monitored the operational activity and recommend actions in order to increase efficiency.- Defined the customer contact strategy through different communication channels (telephone, email, SMS, fax, direct mailing).- Monitored and reported the Contact Centre operational activity and performance;- Took over requests for telemarketing campaigns, according to the business needs of other departments and coordinated the activity of the outsourcing service provider for their execution;- Prepared databases for marketing campaigns, according to the requested customer profile.- Communicated with other entities inside the Group in order to update the knowledge database available to the Contact Centre Team and the Outsourcing Partner;- Conducted UATs and designed reports for the new functionalities of the Phone Banking Service;- Assisted the internal audit team to conduct the yearly IT audit of the Outsourcing Partner.Acquired Competencies: Forecasting, Scheduling, Budget tracking, Bugs Tracking, Leads management, Marketing campaigns, Reporting, Advanced MS Excel & Access (SQL).

Bucharest, Romania

- Workforce planner: forecasted the volume of activities, built the schedule for nearly 400 agents located in 3 sites, monitored the schedule adherence, planned other activities such as trainings, workshops, meetings, feedbacks, etc. with minimum impact on the Service Level, monitored the main KPIs and took immediate action to keep them above the targeted values, monitored the call queues and made sure calls are routed correctly and IVRs are working as they should, reported Call Centre performance to Top Management; - Offered technical support (hardware and software) for the agents and on-call support for the night shifts;- Trained the agents to use the scheduling and call-routing application;Acquired Competencies: Forecasting, Scheduling, Reporting, Training

Bucharest, Romania

- Offer correct information, assistance and counselling to the customers and process all the necessary changes in the customer’s profile into the CRM databases;- Promote the company's products and services.

Master'S Degree, Analysis, Policy And Economic Research

Bachelor Of Economics, Finance And Banking