1-Hiring and Training new members for the Customer Experience team.2-Process Improvements and Escalations Handling and training.3-Taking care of the various escalations from the Leadership/National Consumer Helpline, social Media and any other source if necessary.4-Leads a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.5-Giving feedbacks to the team about daily… Show more 1-Hiring and Training new members for the Customer Experience team.2-Process Improvements and Escalations Handling and training.3-Taking care of the various escalations from the Leadership/National Consumer Helpline, social Media and any other source if necessary.4-Leads a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.5-Giving feedbacks to the team about daily performances fetching reports from Zendesk Explore and also tracking the individual performance.6-Working closely with Program, Operations, Legal and other internal teams to improve process and Customer Experience.7-Designing SOP's for the un-organized categories like RC, Insurance, Refurb, Reimbursement and others.8-Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures Show less

1-Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls.2-Identifying potential customers through networking initiatives, cold-calling, and email communications.Preparing regular sales reports.3-Resolving customer complaints in a timely and professional manner to maintain customer loyalty.4-Training the Sales Associates about the complete process.5-Expanding industry knowledge by attending educational… Show more 1-Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls.2-Identifying potential customers through networking initiatives, cold-calling, and email communications.Preparing regular sales reports.3-Resolving customer complaints in a timely and professional manner to maintain customer loyalty.4-Training the Sales Associates about the complete process.5-Expanding industry knowledge by attending educational workshops and reading professional publications. Show less

1-Oversee the sales process to attract new clients.2-Work with senior team members to identify and manage risks.3-Maintain fruitful relationships with clients and address their needs effectively.4-Research and identify new market opportunities.5-Prepare and deliver pitches to potential investors.6-Performed business awareness by implementing in-depth ATL and BTL activities.