Reza Jugon Email & Phone Number

London, Gb

Proud to be part of this mission to develop best-in-class therapies that offer life-changing benefits for patients with cancer and autoimmune diseases.

London, England, United Kingdom

Accountable for Global Customer Support at this exciting and innovative tech scale up. I'm honoured to lead Customer Support where I embed and optimise Customer focussed processes and functions.SEDNA is smart email for the supply chain and beyond - bringing simplicity, speed and security to business-critical communication. It unifies all messages, data, and documentation to help you focus on the work that matters. By aligning teams through action-based communication, SEDNA drastically… Show more Accountable for Global Customer Support at this exciting and innovative tech scale up. I'm honoured to lead Customer Support where I embed and optimise Customer focussed processes and functions.SEDNA is smart email for the supply chain and beyond - bringing simplicity, speed and security to business-critical communication. It unifies all messages, data, and documentation to help you focus on the work that matters. By aligning teams through action-based communication, SEDNA drastically reduces email volume and creates more efficient, productive, and collaborative workflows across organisations. Show less

London

Led the Grant making function of all grants to those in need in the UK. More than 13,000 grants issued per annum, through a budget of >£4m in grants. Accountability for a team of 15 officers and the associated distribution services.

London, England, United Kingdom

Accountable for leading the provision of customer focussed support for our UK operations. I shaped the newly formed team and embedded the function of customer support with other parts of the organisation. I implemented best practises and laid the foundation for process improvement initiatives with other functions including Customer Success, Product and Engineering.I was accountable for the recruitment and on-boarding of staff, resolution of major customer facing incidents, harmonisation… Show more Accountable for leading the provision of customer focussed support for our UK operations. I shaped the newly formed team and embedded the function of customer support with other parts of the organisation. I implemented best practises and laid the foundation for process improvement initiatives with other functions including Customer Success, Product and Engineering.I was accountable for the recruitment and on-boarding of staff, resolution of major customer facing incidents, harmonisation of processes with other functions, creation of Service Review reports, membership of the UK Leadership team and adoption of Salesforce Service Cloud. Show less

London, United Kingdom

Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward.• Accountable for the delivery of all managed services based on the Microsoft Technology Stack including Service Desk and a team of 3rd line engineers.• Head of department for 20 staff based in London and Poland, including Infrastructure, network, identity management and desktop support teams.• Delivery of… Show more Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward.• Accountable for the delivery of all managed services based on the Microsoft Technology Stack including Service Desk and a team of 3rd line engineers.• Head of department for 20 staff based in London and Poland, including Infrastructure, network, identity management and desktop support teams.• Delivery of formal client service reviews and operational improvement plans.• Process owner for multiple ITSM processes including Incident and Change management. Show less

London, United Kingdom

I led the creation of an Application Support Function to support the needs of a successful start-up providing global healthcare through Technology and Clinical Services. I was appointed to create the foundation of a scalable and efficient support service for customers.Accountable for a high-quality Service Desk for Global Enterprise Customers including Client Relationship management.Accountable for embedding Service Operations processes, policies and procedures with key internal… Show more I led the creation of an Application Support Function to support the needs of a successful start-up providing global healthcare through Technology and Clinical Services. I was appointed to create the foundation of a scalable and efficient support service for customers.Accountable for a high-quality Service Desk for Global Enterprise Customers including Client Relationship management.Accountable for embedding Service Operations processes, policies and procedures with key internal departments.Line management of technical staff providing 24*7 global support. Show less

London, United Kingdom

The Partnership of East London Cooperatives (PELC) is a social enterprise delivering NHS healthcare services in Outer North East London and West Essex. The service extends to over 2 million patients in the region. The range of services we provide includes NHS 111, Primary Care Out of Hours Services and Urgent Care Centres. I managed the Company IT function by working with the Management Executive Team and the governing Committee. I have strategic input into ICT planning and projects… Show more The Partnership of East London Cooperatives (PELC) is a social enterprise delivering NHS healthcare services in Outer North East London and West Essex. The service extends to over 2 million patients in the region. The range of services we provide includes NHS 111, Primary Care Out of Hours Services and Urgent Care Centres. I managed the Company IT function by working with the Management Executive Team and the governing Committee. I have strategic input into ICT planning and projects, together with responsibility for the delivery of a high quality service to staff and patients. Show less

London, United Kingdom

RemitONE is a key player in the Money Transfer and Remittance markets and through its diverse client base, facilitates the flow of funds for individuals and businesses world-wide. Accountable for IT support, operations (HR, Legal and Finance), customer management and leadership at a growing fin-tech company. Establishment of company wide processes and process improvement to further company aims and objectives. Leadership and management for support and service management. Client… Show more RemitONE is a key player in the Money Transfer and Remittance markets and through its diverse client base, facilitates the flow of funds for individuals and businesses world-wide. Accountable for IT support, operations (HR, Legal and Finance), customer management and leadership at a growing fin-tech company. Establishment of company wide processes and process improvement to further company aims and objectives. Leadership and management for support and service management. Client relationship management, customer on-boarding and issue resolution for key corporate clients. Responsible for line management, mentoring, people development and general management on the Senior Management Team. Show less

London, United Kingdom

Vendor and Service management for Global Consumer Relations. Our purpose is to bring our value of "Consumer First" to life by providing excellent support to our consumers.Service owner for the call centre telephony platform serving consumers in more than 50 countries. Establishment of a formal support model in a new business function.Management and administration of the departmental budget.Chairmanship of governance and service reviews with strategic partners.Vendor… Show more Vendor and Service management for Global Consumer Relations. Our purpose is to bring our value of "Consumer First" to life by providing excellent support to our consumers.Service owner for the call centre telephony platform serving consumers in more than 50 countries. Establishment of a formal support model in a new business function.Management and administration of the departmental budget.Chairmanship of governance and service reviews with strategic partners.Vendor management for strategic partners supporting the department objectives and plans. Show less

Responsible for leading application support for business critical systems that underpin the drug development processes of a global pharmaceutical firm. My responsibilities span all aspects of the service delivery framework with a particular focus on Service Operations and maintaining the services within Late Stage Clinical Development. I am a certified ITIL Expert. I am also certified in the Six Sigma discipline for continuous service improvement.

Technical Leadership, team leading, business analysis and software development on a number of global technology based implementations.

Uk

Technical development for internally facing solutions.

Uk

Web development in support of clinical data capture solutions.

Computer Software Engineering

Activities and Societies: An intensive 16-week bootcamp focused on: • Languages, Frameworks, Databases, Testing Suites and Continuous.

Master Of Engineering, Computer Science