Reza Jugon Email & Phone Number

London, GB

Proud to be part of this mission to develop best-in-class therapies that offer life-changing benefits for patients with cancer and autoimmune diseases.

London, England, United Kingdom

Accountable for Global Customer Support at this exciting and innovative tech scale up. I'm honoured to lead Customer Support where I embed and optimise Customer focussed processes and functions.SEDNA is smart email for the supply chain and beyond - bringing simplicity, speed and security to business-critical communication. It unifies all messages, data.

London

Led the Grant making function of all grants to those in need in the UK. More than 13,000 grants issued per annum, through a budget of >£4m in grants. Accountability for a team of 15 officers and the associated distribution services.

London, England, United Kingdom

Accountable for leading the provision of customer focussed support for our UK operations. I shaped the newly formed team and embedded the function of customer support with other parts of the organisation. I implemented best practises and laid the foundation for process improvement initiatives with other functions including Customer Success, Product and.

London, United Kingdom

• Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward.
• Accountable for the delivery of all managed services based on the Microsoft Technology Stack including Service Desk and a team of 3rd line engineers.
• Head of department for 20 staff based in London and Poland, including Infrastructure, network, identity management and desktop support teams.
• Delivery of… Show more Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward.
• Delivery of formal client service reviews and operational improvement plans.
• Process owner for multiple ITSM processes including Incident and Change management. Show less

London, United Kingdom

I led the creation of an Application Support Function to support the needs of a successful start-up providing global healthcare through Technology and Clinical Services. I was appointed to create the foundation of a scalable and efficient support service for customers.Accountable for a high-quality Service Desk for Global Enterprise Customers including.

London, United Kingdom

The Partnership of East London Cooperatives (PELC) is a social enterprise delivering NHS healthcare services in Outer North East London and West Essex. The service extends to over 2 million patients in the region. The range of services we provide includes NHS 111, Primary Care Out of Hours Services and Urgent Care Centres. I managed the Company IT function.

London, United Kingdom

RemitONE is a key player in the Money Transfer and Remittance markets and through its diverse client base, facilitates the flow of funds for individuals and businesses world-wide. Accountable for IT support, operations (HR, Legal and Finance), customer management and leadership at a growing fin-tech company. Establishment of company wide processes and.

London, United Kingdom

Vendor and Service management for Global Consumer Relations. Our purpose is to bring our value of "Consumer First" to life by providing excellent support to our consumers.Service owner for the call centre telephony platform serving consumers in more than 50 countries. Establishment of a formal support model in a new business function.Management and.

Responsible for leading application support for business critical systems that underpin the drug development processes of a global pharmaceutical firm. My responsibilities span all aspects of the service delivery framework with a particular focus on Service Operations and maintaining the services within Late Stage Clinical Development. I am a certified.

Technical Leadership, team leading, business analysis and software development on a number of global technology based implementations.

UK

Technical development for internally facing solutions.

UK

Web development in support of clinical data capture solutions.

Computer Software Engineering

Activities and Societies: An intensive 16-week bootcamp focused on: • Languages, Frameworks, Databases, Testing Suites and Continuous.

Master Of Engineering, Computer Science