• Creating the descriptions of the services• Designing IT Service CatalogueCustomer: OTP Bank Zrt

° Development of IT regulatory system, ITIL-based regulation° Creating IT Service calaogue and service description° Preparation of transition to service provider operating° Project coordination° Participating in creating IT controlling systemCustomers: Magyar Államkincstár, Magyar Bank Holding, Díjbeszedő Holding

• Participation in an MFB project to centralise their 9 subsidiaries. My task was to design and create the IT service catalogue.• Leading the Service Desk System Introduction Project, creation of processes and SLA (IT, facility, and business)• Renewing internal IT processes, the introduction of the ITIL-based regulations, reviewing and modifying processes to ensure more economical and continuous operation• Creating the Internal Incident Management Process of the GDPR Project, and the platform for registering incidents in the service desk system• Coordination of external audits (Magyar Nemzeti Bank (the central bank of Hungary), Yearly Financial Accounting Audit, IT security audit – moderate level)• Coordination of Business Continuity Plan• Coordination of Disaster Recovery Plan

• Designing a system for the transition of organisations based on legislation or individual contracts In the area of detailed steps of the transition process, creating transition forms for the organization Preparing the background necessary for transition• Leading a System/Application Introduction Project• Designing steps to discontinue systems at the end of their lifecycles

• Designing IT service catalogue• Organising and setting up the IT Service Management Department• Organising cooperation with other departments, defining tasks• Creating the practice of a quoting process• Coordination with the controlling department to create the methodology of pricing• Preparation of the specific appendices of contracts• Creating the descriptions of the services• Management tasks, training and tutoring the new colleagues

• Participating in the reorganisation of the internal processes• Planning and designing the internal processes in the transition project as part of the Central Government Information System Project • Participating in defining access to IT services for Ministries.• Participating in Printing Rationalisation Project• Coordination of the Electronic Correspondence Migration Project.

• Coordination of IT security audits and preparing audit reports• Participation in IT risk analysis preparing reports• Planning and designing the complete IT and IT security regulations

• Administrative tasks for projects related to analysis and optimization operation processes.