I am working as Summit Manager in Indian Achievers Forum.Company is dealing to organize the Awards Ceremony in India or abroad.My key responsibilities are mention below:-• Researching markets to identify opportunities for events;• Liaising with clients to ascertain their precise event requirements;• Producing detailed proposals for events (e.g. Awards,timelines, venues, suppliers, legal obligations, and budgets);• Coordinating venue management, caterers, stand designers, contractors and equipment hire;• Coordinating staffing requirements and staff briefing.• Selling sponsorship/stand/exhibition space to potential exhibitors/partners.• Preparing delegate packs and papers.• liaising with marketing and PR colleagues to promote the event.• liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures, plus social media coverage.• Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.• overseeing the dismantling and removal of the event and clearing the venue efficiently.• post-event evaluation (including data entry and analysis and producing reports for event stakeholders).

I was promoted as Senior Quality Auditor in PNB Metlife in October 2014.My Key Responsibilities are mentioned below:-• Working on automation of reports throughout the reporting process.• Support every aspect of internal audit quality system program from audit planning, implementation, feedback and re-audit as required. • Involved in training and assistance for the continual development of all members of the team to achieve advance skill matrix and to improve contingency.• Configure management required audits and perform customer staging. • Inspect incoming materials and develop defective material notices. • Prepare list of deviations for correction and verify corrections as per established company standards. • Enhance quality across organization and provide stable performance to customers.

I was working as a Retention Inbound in Pnb Metlife, New Delhi.My key Responsibilities are mention below :-• Answer calls and respond to emails.• Handle customer inquiries both telephonically and by email.• Manage and resolve customer complaints.• Provide customers with product and service information.• Update existing and new customer information.• Identify and escalate priority issues.• Document all call information according to standard operating procedure.