Dedicated Customer Support professional with 4 years of experience in delivering exceptional service and support to clients. Skilled in resolving complex issues, enhancing customer satisfaction, and fostering long-term relationships. Proficient in utilizing CRM systems and support software to streamline operations and ensure efficient communication.
Axis Bank
View- Website:
- axisbank.com
- Employees:
- 97942
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Senior Operations RepresentativeAxis BankNoida, Up, In -
Customer Services SpecialistZomato Jun 2024 - PresentIndia -
Content EditorNipa Genx Electronic Resources & Solutions Pvt. Ltd Apr 2024 - PresentDelhi, IndiaAs a content editor, I curate and refine written content to ensure it meets quality standards, engages the audience, and aligns with the brand's voice and style guidelines. My role involves editing for grammar, style, clarity, and SEO optimization while collaborating with writers and other team members to deliver compelling and error-free content. -
Customer Service SpecialistSchoolcatchup Jan 2020 - Oct 2023Delhi, IndiaResolved Customer Inquiries: Efficiently handled a high volume of customer inquiries through phone, email, and chat, ensuring timely and accurate responses to achieve a 95% customer satisfaction rating.Technical Support: Provided technical support for software and hardware issues, guiding customers through troubleshooting steps and escalating complex issues to relevant departments, resulting in a 20% reduction in resolution time.Customer Feedback Analysis: Gathered and analyzed customer feedback to identify recurring issues and areas for improvement, contributing to the development of new support strategies and enhancing overall customer experience.Product Knowledge: Maintained in-depth knowledge of company products and services to effectively assist customers, provide detailed explanations, and recommend appropriate solutions, leading to a 15% increase in upsell opportunities.Training and Mentorship: Trained and mentored new customer support representatives, sharing best practices and providing ongoing support to ensure consistent and high-quality customer service across the team. -
DissertationRapture Biotech International Pvt Ltd Jan 2023 - Jun 2023Noida, Uttar Pradesh, IndiaI have done my dissertation on Probiotics and isolated Bacillus Cogulans which has anti diabetic activity its biochemical charactrrization was done by me and at the end I make an health drink with inocilating the same bacteria -
Internship Trainee WedcBanasthali Vidyapith Jan 2021 - Mar 2021Women entrepreneurship and development programs play a crucial role in fostering economic growth and gender equality. By providing tailored support, mentorship, and resources, these initiatives empower women to start and grow their businesses. Creating an inclusive entrepreneurial ecosystem not only drives innovation but also contributes to the overall development of communities. Such programs recognize the potential of women as leaders and catalysts for positive change, promoting sustainable development and narrowing gender gaps in various industries. -
TraineeRapture Biotech International Pvt Ltd Apr 2019 - Jun 2019Noida, Uttar Pradesh, India
Juhi Mishra Education Details
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Biotechnology -
Biotechnology
Frequently Asked Questions about Juhi Mishra
What company does Juhi Mishra work for?
Juhi Mishra works for Axis Bank
What is Juhi Mishra's role at the current company?
Juhi Mishra's current role is Senior Operations Representative.
What schools did Juhi Mishra attend?
Juhi Mishra attended Banasthali Vidyapith, Banasthali Vidyapith.
Who are Juhi Mishra's colleagues?
Juhi Mishra's colleagues are Kapil Kumar, Ajit Sinha, Axis Gunjn, Vishal Kava, Mikael Djawa, Nilay Shah, Priya Saxena.
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