Juhil Patel Email & Phone Number

London, England, Gb

London, United Kingdom

London, United Kingdom

Purpose of the Job:-To receive, log, monitor, and resolve customer support calls for the Computers Unlimited offices in the UK, France and Spain, both for internal and external customers.-Providing first class technical support, training and customer service to internal and external 180 users across 4 offices (London, Radlett, Paris & Barcelona) via phone, email or remote support.-Migration of many physical servers to VMware.-Upgrading Windows 2003 servers to Windows 2012 R2… Show more Purpose of the Job:-To receive, log, monitor, and resolve customer support calls for the Computers Unlimited offices in the UK, France and Spain, both for internal and external customers.-Providing first class technical support, training and customer service to internal and external 180 users across 4 offices (London, Radlett, Paris & Barcelona) via phone, email or remote support.-Migration of many physical servers to VMware.-Upgrading Windows 2003 servers to Windows 2012 R2 Servers.-Investigating, analysing and recommending resolutions to all support calls, with an objective to maximise customer service by achieving first time call resolution. -Operating, maintaining and administering all internal systems escalating calls to vendors and third parties where necessary.-Investigating and implementing ways of reducing calls to the Help Desk.-Mac and PC servers – administration, support and troubleshooting.-Identifying and recommending changes in procedure that will either reduce cost or improve efficiency.-Carrying out various administrative duties such as setting up new users accounts, returns processing and monthly statistics reporting.-Continuously updating support documentation and asset management.-Providing technical inductions and training for all new starters. Show less

Harrow, United Kingdom

When undertaking my role as an event staff i have to ensure that i am flexible depending on the different types of events.Key responsibilities include:- Organising facilities for car parking, traffic control, security, first aid, hospitality and the media;- Identifying and securing speakers or special guests;- Planning room layouts and the entertainment programme, scheduling workshops and demonstrations;- Coordinating staffing requirements and staff briefings;-… Show more When undertaking my role as an event staff i have to ensure that i am flexible depending on the different types of events.Key responsibilities include:- Organising facilities for car parking, traffic control, security, first aid, hospitality and the media;- Identifying and securing speakers or special guests;- Planning room layouts and the entertainment programme, scheduling workshops and demonstrations;- Coordinating staffing requirements and staff briefings;- Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly;- Overseeing the dismantling and removal of the event and clearing the venue efficiently;- Post-event evaluation (including data entry and analysis Show less

Watford, United Kingdom

Purpose of the job:Conducting a interview to find out information on new products or product designs being launched into the market. Additionally, behaviour and purchases are monitored and recorded, and they are subjected to eye-tracking, attitudinal and neural tests to understand the real factors influencing their choice at the shelf.

Watford, United Kingdom

Computer Science

Btec - Extended Diploma In Information Technology, Information Technology