Juice Dickey Email & Phone Number

London, Ontario, Canada

I handle a multitude of tasks as a Community Manager, many of which I share with coworkers. Together as a team, we handle writing Patch Notes, general community feedback, community reported bugs, public statements and PSAs, and more.Individually, I am our main contact for Switch on the Community team. I am the primary Community member for moderation over our Steam Discussion Forums, updating our Warframe Forums when new updates arrive, Forum and Discord feedback on specific topics, In-game Alerts, in-game bot moderation, and interacting with the company's moderation teams.

I was responsible for meeting with our customers to craft meaningful relationships while determining their needs for a teambuilding event or esports competition. I used these needs to create events unique to the client, then take charge of the execution of these events to ensure everything goes smoothly. I was involved in the development of upcoming features and projects within the CEA to ensure they catered to our customer's needs as best as possible. This meant drilling down to what the requirements for projects should be, prioritizing based on how soon features are needed, and sometimes even designing or implementing the changes myself.As Head of Customer Success, I was also particular about the ways in which we communicated. I proof-read any social media posts that the CEA made and provided in-depth feedback on the type of reaction the post could be expected to receive and any liabilities it may provide. I also provided alternative phrasings when asked, to change the expected reaction or remove any liabilities.

I was a contracted Community Manager at Robot Entertainment, helping to manage announcements, marketing strategies, and keeping the community happy. I monitored community complaints, handled all social media announcements, and developed strategies for what information should released on what timelines in order to build excitement for upcoming game content. I worked within the company to coordinate what information is ready to be shared, and coordinated this across to our Stadia partners.Once 'Orcs Must Die! 3' had launched on Stadia, I took to gathering the community's biggest feature requests, updating the official website, creating social media content for the wider release, and creating release timelines for this content. I left Robot Entertainment after 'Orcs Must Die! 3' had launched.

Seattle, Washington

During my employment as a Business Analyst, I handled customer data to look for patterns that would help our sales team, determine when we may be getting faulty data from our sources, and diagnose any issues with SQL queries provided to my team.I was responsible for providing data for the sales team of over 1,000 employees, writing SQL queries as necessary to gather and group the data from over a million records, ensuring that all data gathered was put together accurately and in the format the requested specified.

Seattle, Washington

While working as a Software Engineer at AWS, I spearheaded the design of a project whose specifications were chosen before my start on the team. The project involved monitoring high-value contracts as they traveled through the AWS infrastructure and reporting their progress at each stage, to diagnose where it may be getting delayed. I ensured this system got setup by meeting with each team involved in a contract's lifecycle to determine their existing methodology for dealing with these contracts, how they send confirmations they have completed their portion, and how my team could get involved.I designed a system using AWS architecture (SNS, SQS, DynamoDB, etc.) which piggy-backed off the existing architecture to receive messages which were already being sent, and use these messages to update our system. I also helped design the permissions and layout for each role that may access our system, and began the coding work before I eventually left the team.

I began streaming to show off games that I love to friends. I then took it as a chance to hone my skills at managing a community of gamers and connect with people I don't know over gaming topics. As this was something done in my spare time, it didn't have a set schedule. I used my time streaming as a way to familiarize myself with the ins and outs of streaming and content creation, how the software works, and what requirements are needed to put on a high value production.During my time streaming, I also used it as a chance to familiarize myself with related sites and social media, which served as a good jumpstart for community management. I worked with:- Twitter- Mixer- Twitch- Youtube- Discord

Seattle, Washington

I worked as a Software Development Engineer for Amazon.in (Amazon for India). I worked on the Detail Pages team, where we managed various features and worked across 6 different languages (Perl, Java, JS, CSS, HTML, and an internal language). I worked mainly on a feature for aggregating promotions into an easy to understand fashion, and a back-end aggregator that gathered data from numerous partner teams, bundled it together (while removing duplicate data or unrelated data), and returning it to the requester. We used this data internally, and allowed other teams to query our service as well.

Erie, Pennsylvania Area

I assisted Dr. Naseem Ibrahim with grading for his SWENG 311 and CMPSC 221 classes, which detail learning how to program using Java as well as the basics of UML diagrams. I graded his weekly labs that test a student's comprehension of his lectures.

Erie, Pennsylvania Area

I assisted Professor Robin Panda in lab for his Microprocessors course, which focuses heavily on the use of assembly code. I helped students understand the assembly code and their assignment to better their learning experience, as well as checked off their labs to ensure they are doing them correctly.

Erie, Pennsylvania Area

I assisted Professor Robin Panda with his Microprocessors course by grading the homework students submit for the course.

Erie, Pennsylvania Area

Dr. Naseem Ibrahim asked me to assist him with his Communication Networks class. I assisted him by grading homework, quizzes, and coding labs that students submitted.

70 Penndot Drive, Clearfield, Pa, 16830

Internship working in the I.T. department of the district office. Helping users with technical issues, district wide inventory, creating excel documents which may require VBA coding, and helping with technical training.

70 Penndot Drive, Clearfield, Pa 16830

Internship working in the I.T. department of the district office. Helping users with technical issues, district wide inventory, creating excel documents which may require VBA coding, and helping with technical training.

70 Penndot Drive, Clearfield, Pa 16830

Internship working in the I.T. department of the district office. Helping users with technical issues, district wide inventory, creating excel documents which may require VBA coding, and helping with technical training.

Software Engineering, (Minored In) Game Design, Management Information Systems

Activities and Societies: Game Development Club, Association for Computing Machinery, Society for Women in EngineeringGame Development.

High School Diploma

Activities and Societies: Dual enrollment with Clarion University, Dual enrollment with Penn State University