Wong Juin Hao Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.
• Involved in root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members (L1).

Bayan Lepas, Penang, Malaysia

• Provided Level 1 Sales Tools Support to the Dell Sales Application (DSA) users via Salesforce which more than 1,500 users in Greater China region (Mainland China, Taiwan, Hong Kong)
• Resolved more than 700 sales support tickets within 6 months in terms of tool functionality enhancement and orders processing
• Submit and escalate tool’s issues by using ServiceNow and keep track with any progress of Defect/Feature/Story via Jira
• Work internally and communicate between DSA users and Level 2 Tools Support as well as IT Team to ensure the issue resolved and SLA is met
• Report and inform to respective personnel (User, Team Lead, Supervisor) for any updates on owned tickets
• Track issue workflow and status and update into Sales Support Central platform for further reference

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Performed monthly network evaluation and prepared evaluation dashboard using Huawei ThreeCloud Digital Platform for DITO (Telecommunication service provider in Philippines) and helped to improve the digitalization.
• Produced and delivered formal mobile network enhancement solution presentations to Philippines-DITO VPs personnel
• Standardized story trees format with team supervisor which being used for client meeting in Asia Pacific region
• 3rd place in Huawei Asia Pacific Marketing and Solution Sales Department Annual Contest (Title: Monthly Network Insight with Digitalization Capabilities for DITO)
• Supported and published IP Network Key Indicators Dashboard development project for all network operators in Asia Pacific region and brought in the “Asia Pacific KAI Based Monthly Network Insight” story tree for.
• Supporting pre-sales including solution design, request for quotation, BOQ, pre-sale testing and extensive customer centric communication to ensure business success

Pusing, Perak, Malaysia

• Software projects development (Android app & Web based system)
• Produce projects documentation
• Test and debug the entire software projects

Kampar, Perak, Malaysia

• Performed analysis and voters’ address arrangement for over 60,000 rows of voter data in P.070 Kampar Parliament constituency
• Produced data visualization for the party’s election steering committee as further strategy planning purposes

Kampar, Perak

• Assisted Special Officer to Deputy Minister of Finance to handle documentation tasks
• Involved in MCA Member Renewal Programme hosted by MCA National Headquarters and renewed more than 1,000 members information
• Received and processes more than 250 complaints by the residents and escalated to appropriate government / private agencies to solve local issues
• Key personnel to handle party affairs (eg: members welfare application, membership registration and renewal)

Kampar, Perak, Malaysia

• Troubleshoot and perform basic repairs for hardware and software system as requested by clients
• Configure, install and maintain local area network hardware / device such as routers and switches
• Provide advices for clients about basic computer knowledge
• Update maintenance service status to clients by phone call

Bachelor Of Computer Science (Bcompsc), Software Engineering, 3.15/4.00

Activities and Societies: • University of Malaya Chinese Language Society (Member) • 13th National Secondary School Chinese Language.

Bachelor Of Engineering - Be, Computer Science And Technology

Host University of Fall Semester Student Exchange Programme

Diploma, Information Technology (Programming), 3.50

Activities and Societies: Chairman of Red Crescent Society, Member of PolybrigadeMalaysian Higher Education Institution