Juin Mitra Immediate Joiner - Remote Email & Phone Number

Kolkata, West Bengal, India

•Conducted thorough requirements analysis to ensure clarity, completeness, and feasibility.•Test case writing using TestLink & Excel.• End-to-end test case execution.•Functional testing for commercial vehicle GPS tracking applications.•API testing using Postman•Defect identification and reporting in Jira•Documentation & test strategy Design•Quality Assurance process improvement by creating a Tree-structure framework.

Kolkata, West Bengal, India

•Analyze business, functional, and technical requirements•Created test scenarios and Test cases•Prepared Smoke testing checklist to reduce time and manpower effort.•Conducted System Testing, Functional testing, Regression Testing & End-to-end testing for different modules.•Identify and raise software defects or bugs in Jira•Prepared Test Evidence and Defect evidence.•Working collaboratively in an Agile development team.•Used SQL queries to create and update test data for testing purposes.•Basic knowledge of API testing by using the Postman tool.

Mumbai, Maharashtra, India

1. Reverse Logistics Supply Chain Analysis2. Warehouse Layout Planning3. Warehouse Production Zone Creation4. SOP Implementation Specialist5. Quality Assurance Monitoring6. KPI Measurement and Adherence Expert

Kolkata, West Bengal, India

1. Accountable for seamless warehouse processes, including GRN, FIFO, LIFO, and Put away.2. Maintained optimal fill rate, inventory levels, and accurate records.3. Coordinated with internal and external teams for smooth operations.4. Defined KRAs, monitored performance, and provided mentorship.5. Improved operational strategies and ensuring timely completion of activities.6. Created a vision for continuous improvement using Kaizen, 5S, and lean principles.

Kolkata Area, India

1. Keep track of quality, quantity, stock levels, delivery times, and transport.2. Analyse the process gap and work on the scope of improvement to results expected outputs.3. Worked as a trainer in Learning & Development team.4. Coaching 50-100 new employee batch.

Kolkata, West Bengal, India

1. Test the UI of the examination portal.2. Do a quality check of the different web pages.3. Preparation of reports.4. Conduct the overall online examination.5. Maintain the FTP server for exam purposes and results uploading purposes.6. Preparation of monthly and yearly expense reports.

Kolkata Area, India

Responsibility:• Take care of entire West Bengal area and conducting training programme regarding Soft skills, Product and Technical details. • Aligned with Customer complaint, RCA of customer complaint, Analysis for betterment of the process.

Kolkata Area, India

Responsibility:• Aligned for training delivery to the complaint Management team on new product and process.• Training delivery to New Hired customer service executives and conducted training session on Telephone Etiquette/Communication skills/E-mail writing etc.

Kolkata Area, India

Responsibility:Take care of escalation calls for Reliance CDMA process. Responsible for West Bengal, Bihar, Jharkhand and Mumbai customers to provide accurate resolution on Query/Request & Complaint.