Julie Johns Email and Phone Number

• Cultivate and maintain relationships with senior level executives and agents. Collaborate with product sponsor, stakeholders and users while maintaining excellent communication with the product steering committee.• Use design research methods to investigate business domains, synthesizing latent needs, explicit departmental goals, partner strategy and IT strategy to craft a product vision and long-term roadmaps.• Practice agile methods and the concepts behind continuous delivery including user stories, use cases, sprints and milestones. Attend daily standing and Kanban meetings. • Using prototyping and sketching tools, create simple design artifacts that clearly convey the experience to be delivered. • Exceedingly strong verbal, written and visual presentation skills with a passion for details, solving problems, simplicity, quality, and moving quickly.• Coordinate and guide teams of designers, developers, and business executives. With a strong eye for design, and an ability to make modifications that fit and align with our brand guidelines through to the smallest details.• Support the development of business cases and contribute to the “project greenlight” process, including cost benefit analysis.• Vigorously maintain overall design vision. • Monitor ongoing delivery timelines and proactively eliminate roadblocks (external dependencies, approvals, scope creep, budget, etc.)

• Managed all aspects of IT services in a Windows based Citrix environment for national staffing agencies, Career Group, Syndicatebleu and fourthFLOOR Fashion.• Analyzed processes to determine cost effectiveness and efficiency of current systems. • Recommend and implement preemptive solutions and technology enhancements.• Evaluated, proposed and implement companywide software upgrades. Provide streamlined workflows and efficient resource utilization. Liaise with HR, Accounting, Sales and Compliance to find solutions that would satisfy each department’s needs.• Managed IT staff and consultants including supervision, training and performance advancement of the department.Daily use of Active Directory, Exchange, VMware, XenApp, Windows 7 and Mac OS X.

Responsible for administration of the company’s systems, including applications, infrastructure, and vendors. Drove progress by translating business needs into technology solutions, and then designing, developing, deploying and supporting those solutions. Key projects and responsibilities included:•Transition of standard network to virtual environment (VMware) •Phone upgrade from Nortel to Cisco VoIP (Call Manager/Unity)•Software solution management including scope, front/back office planning, network analysis, database migration and end user configuration and training •Launched mobile applications for internal and external users•Worked closely with business principles to manage workflow and budget for all IT related matters