Jennifer "Juju" O'Sullivan Email & Phone Number

St Thomas, Us Virgin Islands

St Thomas, Us Virgin Islands

St Thomas, Vi, Virgin Islands (U.S.)

New Orleans, Louisiana

Greater New Orleans Area

Coordinated reservations of group blocks in four propertiesAuthored Group welcome packets for each group checking into the hotelKept Group Sales and Reservations LogsOrganized and implemented Concierge add-on Packages.Maintained all aspects of Hotel Front Desk.Counted Inventory of Guest and Office Supplies, MonthlyInspected Hotel Rooms before Check-ins.Handled Marketing to Welcome Centers and Tour Companies

Greater Chicago Area

Use of Epitome Software in checking guests in and out of hotel Posted charges to accounts, processed payments, and settled credit transactions. Created spreadsheet to aid in balancing all F&B charges and input those charges into Epitome. Ran the night audit and input data into spreadsheets and reports. Operated telephone switchboard, and provided wake up calls Made reservations for direct calls, online reservations and walk-in reservations Responsible for cash drawer and secure bank and balance Anticipated and addressed guests ' needs Manager on Duty when required.

Follow company selling techniques and uphold customer service standards. Tracking and meeting sales goals. Using corporate sales plan in placement of merchandise for maximum sales

General office duties including answering telephone, greeting guests, filing, and typingOrdered and maintained office suppliesUsed Adobe Pro to make new hire application, maintained new hire paperwork.Scheduled appointments and meetings using Microsoft OutlookApplied for and filed sales tax in multiple statesMaintained sales tax exempt status for all vendorsUsed QuickBooks for Accounts PayableWrote and submitted proposals for potential government contractsTracked status of proposals from submittal to award and provided correspondence as necessary

Education record

High School Diploma

Tourism Management