Julieta Castillo Hernandez Email & Phone Number

Nampa, Idaho, United States

• Performed daily walk-throughs to assess operational needs, attended shift meetings, and provided comprehensiveperformance reports to senior management.• Collaborated with departments including Safety, HR, and Loss Prevention to address associate needs and upholdcustomer service standards.• Oversaw and evaluated associate performance, ensuring alignment with company metrics and adherence to safetyprotocols.• Managed a team of 24-46 associates, delegated indirect roles to maintain area cleanliness, and actively participated inoperations to support team efforts.• Engaged in daily shift briefings and weekly leadership meetings, making necessary staffing adjustments to meetorganizational objectives.

Brownsville, Texas, United States

• Collaborate with the test coordinator in preparing test materials for the testing staff.• Ensure all examinees entering the room are assigned to the correct test timing or timing code.• Supervise the test administration, monitor the progress of testing, and maintaina conducive testing environment.• Thoroughly documents irregularities and, when necessary, dismisses and invalidates examinees' tests.• Verify all required documentation is accurately completed on the designated administration forms.

United States

• Assisted in monitoring ACT National Test examinees and reporting irregularities tothe room supervisor immediately.• Prepared room with cell phone policies and materials needed to admit examineesinto the testing room.• Assisted with checking in students into the testing area.• Monitored prohibited behavior during testing and while room supervisors were on break.• Distributed, collected, and accounted for all testing material before dismissal of examinees.

United States

• Organizes and safeguards confidential student records in physical archives. • Engages with students through telephone to assist with inquiries and issues pertaining to exam offerings.• Performs the daily check-in procedure for examinees and maintains office orderliness.• Demonstrates self-motivation by leveraging on-campus tools like Handshake, and Microsoft Teams, and proficiently executing tasks using Google Applications, Microsoft Office, and Adobe Photoshop.• Develops and creates office flyers and checklists for exam days as part of creative development responsibilities.

Brownsville, Texas, United States

• Ensured guests received service by the restaurant's quality standards and created a welcoming dining atmosphere.• Monitored and replenished the inventory of essential beverages and condiments.• Provided training and guidance to new team members.• Handled customer orders efficiently, whether at the front counter or in the drive-thru.• Processed cash transactions and accurately counted change