• Oversight of the operational excellence of 1.1M sq ft of inventory dispersed between 18 residential communities. • Reenvision configurations/space allocations, combatting soft enrollment, to maximize revenue in excess of $30M. • Develop a $4.5M, four-year capital improvement plan, addressing furniture, paint, flooring, and access management. • Forge a synergistic relationship with Facilities, complimenting capital planning with a $42M deferred maintenance strategy. • Forge the strategy, onboard partners, facilitate frequent touch points enroute to delivering two move-in day experiences, catering to 3,000 residents and families. • Implement a demand survey to forecast space and experiential needs to create a narrative for new construction and master leases in subsequent years. • Execute multiple Request for Proposal processes to identify vendors and onboard respective services. • Construct master service agreements for frequently utilized services, creating efficiencies in the facilitation/implementation timelines. • Relentlessly evaluate how residents’ interface with communities, identifying mechanisms to enhance the residential experience and balance expectations. • Facilitate staffing exercises, identifying areas of streamlining, growth, and redundancy, and model in a rapidly changing landscape. • Stress team cross-exposure to other functional areas to increase exposure and nourish understanding and cohesion in the workplace. • Engage partners with vision, proactiveness, and efficiency to advance core objectives and synchronicity. • Ensure progress of initiatives with constant advocacy, tenacious information extraction, and strategic follow up.

• Oversight of departmental facets such as staffing and recruitment, project management, billing, custodial, and customer relations. • Promoted and given additional responsibilities in light of rate of effectiveness in first three months within the role.• Derive an Operating Calendar to better ensure the progressive processing and timely execution of core objectives.• Analyze spending practices with a thin budget, reallocate funding, and build acquisition plans of action that gradually elevate stakeholder experiences. • Audit procedural effectiveness and identify and monitor quantifiable indicators en route to restoring a poor outfacing departmental perception. • Assess market conditions and implement retention minded strategies to increase the bottom line. • Gain a better familiarization with what captivates our demographic, using this insight to cater services and marketing efforts. • Think outside of the box and maximize system capabilities in light of budget limitations. • Secure more efficient technologies where possible, instantly boosting efficiency and how we cater. • Establish a new productivity standard for retained vendors. Ensure precise execution or credits/refunds in its absence. • Implement a deferred maintenance strategy aimed at eradicating 10 plus years of improper upkeep. • Intercept, compassionately engage, and close out customer complaints. • Collaborate with partners to construct an in-sync front and cohesive presentation. • Restructure vacant subordinate roles, manipulate benefits packages, and exhaust hiring avenues in light of workforce shortages. • Educate non-Higher Ed personal to be effective leaders while providing continuous mentorship and an abundance of support.• Constantly work to become a contextual resource to critically think and timely act when situations warrant it.

• Utilized existing infrastructure, 9,000 beds between 19 residence halls and three apartment communities, to coordinate logistics for 90 events per year.• Provided end-to-end support to clients, ensuring fluid progression throughout the lifecycle of the reservation process. • Listened to team complaints, show change by accommodating recommendations where possible, and build team morale by being visible, accessible, and resourceful. • Collaborated on a schematic to accommodate capital, maintenance, and custodial work during peak periods.• Fostered intra and inter departmental relationships as chair of three university communities.• Facilitated the annual update, legal review, and implementation of 10 agreements.• Served on the front line for contractual discrepancies exemplifying excellence in customer service and mediation.• Formed strategic partnerships to boost website content and allure of LSU to attract additional clientele.• Advised Senior Leadership on well-researched innovations, suggesting recommendations and implementation strategies.• Implemented measures, like post sale exchanges, with the intent of boosting productivity, end user satisfaction, and employee morale.• Addressed multiple housekeeping projects inclusive of personnel, completion timelines, and reporting.

• Directed all aspects of the 384 unit, 15-story multi-million dollar asset.• Executed monthly accrual, revenue reforecast, and month end reporting with the aim of becoming more fiscally sound.• Brainstormed effective strategies and goals for the evolution of business from new development to the fifth year of operation.• Procured items as needed to sustain continued operations. • Vetted all prospect applications and facilitated the annual renewal and renewal transfer processes.• Coordinated the onboarding of each individual, inclusive of unit turns, transition communication, and the physical welcome.• Monitored and manipulated 2,400 future, current, and past resident accounts using occupancy management software, Entrata.• Wordsmith and extended emergency, renewal, and community reminder communication.• Hired, trained, supervised, and evaluated Porters, Maintenance Technicians, Community Assistants, Leasing Professionals, and Leasing and Marketing Managers.• Bid out, contracted, and monitored the labor and completion timeline of capital, new construction, and restorative initiatives.• Organized health and safety inspections and fire drills with the City of Tempe Fire Marshall’s Office.• Integrated data from task forces dedicated to core missions of elevating inclusivity, visibility, retention, and community.• Analyzed market trends, via a market survey, to conceive innovative incentives to stimulate the property’s visibility.• Collected rents and extended notices and addressed outstanding balances as appropriate. • Demonstrated versatility and fostered teamwork to advance core property functions in instances of staffing limitations.

• Fielded all University reservations. Procured supplementary services to ensure proper execution. • Proposed and conceived a catalogue of University space offerings inclusive of capacities and amenities. • Audited the Boston Short Term Housing Rental Market. Collected rents and amenities from all players in effort to find our niche within the market. • Exhausted avenues to scale the business while salvaging and nurturing established partnerships. • Forecasted a growth model based on self-implemented earnings reconciliations for the current and past four years. • Collaborated on a capital and custodial schematic to ensure flow between events.

• Directed all aspects of the guest and conference housing program between the four Metro Phoenix campuses.• Facilitated the data collection, logistic development, and onboarding execution for 120 programs between 30 halls and three apartment communities in excess of 15,000 beds.• Exceeded deliverable expectations using innovative practices, creating buy-in from Senior Leadership and partners on program direction. • Produced and presented operation reports to cross functional groups, intuitively injecting catered language to elicit buy-in. • Developed relevant, captivating marketing and digital content.• Represented the department in front of executive and senior leadership to advocate for and advance the program’s mission.• Recruited, trained, supervised, & evaluated six ACUHO-I interns, two graduate practicum interns, and 40 undergraduate ambassadors.• Streamlined the unit’s organizational model, contracts, business rules, budget, room rates, and data management processes.• Cemented strong working relationships with eight P3 partners, including Aramark Dining and Facilities Management, American Campus Communities, Capstone, and The Scion Group. • Conceived and implemented ASU’s first summer intern housing program with data adapted from program benchmarking.

• Executed deliverables extended from the SDA administration to aid in the facilitation of university sport contests. • Collaborated with PAC-12, NCAA, and local entertainment entities to produce elevated events.

• Responsible for every operational aspect of NC State’s new Conference Center (200+) beds, which included key management, occupancy management, and maintenance and housekeeping scheduling.• Facilitated the modernization of 20 Guest Housing units inclusive of furniture replacements/additions, carpet replacements, and technology upgrades. • Created conference profiles, conducted inventories, and hired graduates and undergraduate staff in preparation for the summer campaign.• Mentored two ACUHO-I interns and two NC State Higher Education grads on expectations and best practices. • Coordinated the storage and sourcing of conference materials present in NC State’s warehouse facility consisting of 20,000 items including linen, pillows, bulletin board supplies, tables and chairs, etc. • Communicated conference details with group organizers to ensure efficient check in/out processes and proper set up.

• Oversight of summer operations for three residential communities consisting of 2500 beds.• Coordinated the on campus move-in and departure of NC State’s largest group (1700), Special Olympics of North Carolina.• Developed staff assignments and was instrumental in the launch of the professional development enhancement initiative, the Conference Ambassador program. • Collaborated with NC State’s New Student Orientation program to provide unparalleled service and satisfaction to 4,500 plus first year students attending orientation between 17 sessions.

• Maintained the day-to-day operations of a 35 person Greek Housing facility (Sigma Phi Epsilon). • Served as the departmental resource to the members of the fraternity, which consisted of the 35 students that lived in the facility and 65 that either lived in our other residential communities or off-campus. • Acted as the buffer/liaison between the key stakeholders including the Department of Greek Life and SPE Alumni board.• Served in an on-call capacity, servicing the 13 fraternity and sorority houses on the University’s Greek Village Court.

•Worked with the Assistant Director of Student Athlete Development to develop and promote engaging programs and event for NC State’s student athlete population of 500.•Promoted cross team conversations and unity in an effort to bridge together the athletic programs.•Continued the pursuit of bettering the experience of the student-athlete, both academically and athletically, at the institution.

•Was an active member in the logistical framework and implementation of the 2nd and 3rd rounds or the NCAA Men’s Basketball tournament, Ringling Bros Barnum and Bailey Circus, NC State Men’s Basketball, NHL Carolina Hurricanes Hockey, and a wide array of concerts. •Rotated between the arena’s core functional areas (Production, Event Services, Event Security, Ticketing, Parking, and Premium services) to gain insight on how each contributes to the arena’s functionality.•Worked with the different department heads to comprehend how information is distributed in the organizational matrix.

•Collaborated with the team to identify apropriate venues for team activities and coordinated travel logistics. •Utilized problem solving skills to neutralize hostile situations and mediate those that escalated. •Executed all items tasked by the head coach and was responsible for ensuring that all personnel were present for mandated events.