Jules D. Email & Phone Number

United Kingdom

Reading, England, United Kingdom

Reading, Berkshire, United Kingdom

Milton Keynes, United Kingdom

Swindon, United Kingdom

Manchester, United Kingdom

London, United Kingdom

Reading, United Kingdom

London

Reading, United Kingdom

Woking

Manage and deliver the DWP JobCentre Plus soft skills training, working closely with key stakeholders to provide a relevant and integrated processDelivered development programmes for new and existing people to enhance capabilityManaged and delivered behavioural and interpersonal training programmes and interventions using styles and techniques appropriate to the subject and audienceSupported the development of training interventions to meet the objectives of the project

Management of trainers by demonstrating and sharing a full understanding of best practice training and learning theories and solutions, observing their skills and behaviours, and providing constructive and appropriate feedbackUsing a software application, built and scripted video and audio clips to complement the e-learningDesigned a training programme and best practice manual to continue to meet the needs of the business post roll outAll key training objectives achieved for targets… Show more Management of trainers by demonstrating and sharing a full understanding of best practice training and learning theories and solutions, observing their skills and behaviours, and providing constructive and appropriate feedbackUsing a software application, built and scripted video and audio clips to complement the e-learningDesigned a training programme and best practice manual to continue to meet the needs of the business post roll outAll key training objectives achieved for targets for attendance and competency test passes Identified opportunities to enhance the current training solutions and practicesStakeholder management which includes liaison with training venue Operations ManagerResolution of technical IT issues to ensure minimal impact on the trainingReporting on evaluation of training Show less

Delivered a programme to train lawyers in the establishment & operation of a bespoke computer system recording case notes and actions taken on personal injury and clinical negligence claims:Met with company decision makers, bespoke system owners, and end users to define the business, financial & operational requirements & system goals in order to establish the training criteria & objectivesPrepared and wrote the functional specifications & statement of requirement in… Show more Delivered a programme to train lawyers in the establishment & operation of a bespoke computer system recording case notes and actions taken on personal injury and clinical negligence claims:Met with company decision makers, bespoke system owners, and end users to define the business, financial & operational requirements & system goals in order to establish the training criteria & objectivesPrepared and wrote the functional specifications & statement of requirement in order to brief the developers and establish a robust user friendly system Interviewed all users on 1-to-1 basis to define specific & individual training needsDesigned the programme based on all training analyses and successfully implemented and delivered interactive training in groups and 1-to-1, measuring success of the programme by increase in business efficiency & improved financial results Show less

Managed project plans for the development of e-learning across key business areas for BUPA UK, across the Staines & Manchester sitesMatrix managed a team of 10 permanent BUPA staff seconded from multiple business areas, ensuring the provision of appropriate support & guidance to enable the fulfilment of their allocated project responsibilitiesEstablished the subject areas for inclusion in the e-learning programme through discussions with key managersConducted Training Needs… Show more Managed project plans for the development of e-learning across key business areas for BUPA UK, across the Staines & Manchester sitesMatrix managed a team of 10 permanent BUPA staff seconded from multiple business areas, ensuring the provision of appropriate support & guidance to enable the fulfilment of their allocated project responsibilitiesEstablished the subject areas for inclusion in the e-learning programme through discussions with key managersConducted Training Needs Analysis with relevant stakeholders to develop understanding of learning requirements in individual business areasDesigned the roll out training programme after carrying out cost/benefits analysis with regards to location, logistics and most appropriate delivery stylesDeveloped workshops to "Train the Trainers" so that training was successfully rolled out to 2000 users within the tight delivery guidelines Show less

Designed & developed a 10 week induction programme for insurance claims advisors for ACE European Group to develop new staff on the closure of offices in Maidstone & Crawley and business to Glasgow:Liaised with business managers & subject experts to gather information on complex technical aspects of insurances such as permanent disability & critical illness coverDesigned interactive courses with a mixture of presentations, exercises, role plays and quizzes and… Show more Designed & developed a 10 week induction programme for insurance claims advisors for ACE European Group to develop new staff on the closure of offices in Maidstone & Crawley and business to Glasgow:Liaised with business managers & subject experts to gather information on complex technical aspects of insurances such as permanent disability & critical illness coverDesigned interactive courses with a mixture of presentations, exercises, role plays and quizzes and competitions, with technical content approved by system expertsFacilitated 22 modules over a 10 week period in Glasgow training 60 staff, and establishing the operation successfullyTravelling in New Zealand & Show less

Created "Virtual Office" system showing methodology of case management and client handlingDesigned 4 week induction/training course for new staff, combining 2 weeks theory and 2 weeks 'live' under supervision, giving feedback through the training to improve performanceCarried out Training Needs Analysis with all staff, designing and delivering appropriate training responsesPrepared reports on performance, monitored training results and managed performance issues… Show more Created "Virtual Office" system showing methodology of case management and client handlingDesigned 4 week induction/training course for new staff, combining 2 weeks theory and 2 weeks 'live' under supervision, giving feedback through the training to improve performanceCarried out Training Needs Analysis with all staff, designing and delivering appropriate training responsesPrepared reports on performance, monitored training results and managed performance issues satisfactorily Show less

Managed a litigation team of 10 case handlers, bringing cases to court, monitoring effectiveness in proceedings, and coaching to improve performanceDesigned & delivered training in group sessions and on 1-to-1 basisCoached & managed the team to such a high standard of effectiveness that client expectations were surpassed

TRAINING & QUALIFICATIONSLegis Case Management System (linked to MS Office)Understanding of link between Case Management Systems & PracticeVidess & Elite Management SystemsCertificate of Achievement "Moving into Management" (Distance Learning)Institute of Linguists - French Distinction Part 1RSA Typing & Shorthand6 'O' Levels