Screen calls to make sure that call is not a prank or a scam.Transfer calls/leads to Sales team.

Screens applications for minimum qualification via checking credit score, criminal history and eviction history using the tool provided by the Property Management.Gathers required documents by reaching out to applicants, landlords and employers either via calls or email.Communicate via email on a daily basis with Property Managers for updates on the pending applications

Provide service to new customers. Services includes broadband, telephony and TV services.Review accounts for better savings for the customers.Upsell services for existing customers who don’t have all the services.

Customer Service Representative for Educational Loans.Assists customers with account status and history.Assists customers for postponement options on their payments.Receives payments for educational loans.Upsell/Cross-sell private student loans and credit cards from affiliates.

Customer Service Representative for Health Insurance.Assists service providers for the insured for benefit coverage.Follow-ups for check claims.