Jules D. Email & Phone Number

Memphis, Tn

 Development and design of NextGen templates as needed for the organization. Back-up and migration of templates during NextGen upgrades. Prioritization and investigation of UCH helpdesk requests. Build and develop SQL scripts for reporting as needed. Provide support in the resolution of Development and technical issues in the application. Documentation of development best practices.  Assist in development of NextGen interfaces with external vendors. Maintain a thorough understanding of Software development life cycle process with ability to troubleshoot issues in the process as needed. Remain current on all related vendor hotfixes, updates, and upgrade releases of the NextGen application. Assist Leadership in the planning of updates/upgrades. Provide instruction for end user testing, results analysis, and system implementation processes. Assist with NextGen implementations, upgrades, hotfixes, and patches.

Pomona, California

• Build and Maintain entire Cerner Ambulatory enterprise solution from begin to end• Assist with build and maintenance of the following Cerner solutions:o Cerner Ambulatoryo Data Migration – Data extraction, data analysis, testingo Patient Portal o Cerner / Soarian Financials Integration – Billing and registrationo Cerner Reporting o Reference Lab Networko EKGo FirstNeto Cerner HIE• Maintain and support NextGen systems including EHR, EPM, ICS, HIE and Mobile MD• Worked cooperatively with multi-disciplinary teams including hospital analysts, reference lab teams, and senior leadership to create an integrated Cerner EMR solution.• Provide direct support to providers, nurses and front-office staff during go-live to optimize workflows and implement software enhancements to maximize efficiency and client satisfaction

• Provide instruction and guidance to Client Support team; act as a team mentor and job expert• Respond and provide reactive and proactive assistance to all requests from various support channels serving asthe final resolution point• Develop, host and record advanced training sessions based on team needs• Generate and review knowledge articles for both internal and external consumption as it relates to the support and use of the application suite• Identify application defects and manage the process of escalating such issues to the appropriate resources• Examine operational processes, escalation procedures and performs training needs assessments for identifyingopportunities for service delivery improvements and value add to the customer/clients

Horsham, Pennsylvania

• Develop, document and implement policies and training/orientation plans for new team members• Assist Tier I and Tier II support analysts to resolve client issues expediently• Promptly resolve or delegate escalated incidents, leveraging other support teams for multi-faceted issues

• Provide support for NextGen Electronic Health Records (EHR) Knowledgebase Model (KBM) Templates while adhering to each client's contractual Service Level Agreement (SLA)• Utilize several tools (SQL Management Studio, SQL Server Profiler, Process Monitor, and proprietary applications) to troubleshoot complex software issues within NextGen EHR and templates• Concisely document and report design defects, patient safety issues and enhancement requests to developers

Horsham, Pa

• Respond to clients within their designated timeframe determined by their SLA contract• Manage and document incidents of all work performed from time of ticket opened to closure• Work as a liaison between the client and development• Write up problem records and enhancement requests for development to review• Analyze and resolve complex technical issues with databases, software applications and technical configurations

Digital Menu Board (DMB) Project:• Ensure that the installations were completed in a reasonable time period, with the customer satisfied• Train incoming technicians on responsibilities within the project• Trouble shot any issues with remotely connecting to the restaurant• Complete port forwarding, configuration of the controllers for the menu boards and updating the supervisors of the progress for each restaurant• Train customers on usage of the DMB portal, along with how to map PLU's to productsSEMS A.R.R. Technician:• Responsible for taking incoming calls live• Escalate call to the correct department• Trained Tier 1 technicians on proper procedures and protocolsPOS Systems Consultant:• Diagnose software and hardware related issues• Resolve software and hardware related issues via Linux Command Prompt• Design and setup restaurant networks, configuring routers and modems to various devices• Work with 3rd party companies to integrate our devices onto their network

Bachelor'S Degree Database Administration, Data Modeling/Warehousing And Database Administration

Education record