Responsibilities:- Manage Clients and direct design and development staff - Work with a shared production coordinator - Writes project plans, functional specifications for new projects and allocate and manage staff to fulfill design and development requirements - Develops a production plan to sequence development and staffing - Manage all Client expectations and relations - Responsible for successfully bringing projects in on budget - Being involved in project strategies and identifying new opportunities for projects with existing Clients - Insure project conformance with Project Objectives - Communicate project status to accounting

Accomplishments• Lucratively managed internal/external customers with timelines and budgets for client expectations by keeping a close eye on daily structure providing changes in any documentation and schedules needed to keep in compliance with contracts. • Successfully integrated DriveCam products and services into customer's basic workflow and information technology infrastructures.• Effectively coordinated with Implementation Services and Field Engineering to execute against detailed installation, infrastructure, and deployment plans based upon client needs.• Prepared all Policy & Procedures for the new position of Implementation Project Management responsibilities and work flow.• Successfully provided internal and external clients with a smooth ARMA and RMA process for all equipment sent in and out of house. Responsibilities• Acted as main customer support liaison between clients and vendors required for deployment.• Conducted situation surveys at customer sites to prepare, then execute against, a technical deployment plan that specifies the integration/technical deployment plan to meet customer's requirements• Coordinated the activities of vendor partners to complete installations for customers and subsequent testing to ensure customer satisfaction.• Assisted the Technical Support team in providing technical assistance to customers after installation.• Worked with Customer Service within the warranty and repair process for dispensation all returns and new items shipped for each client differentiating the key responsible owner for the “new items”. • Worked closely with Operations team for all new and returned equipment for each client while maintaining track of all items, notifying accounting when billing was needed and working with support to ensure new items were necessary and not fixable.

Responsible for managing and executing 1/2 of all NetSeminar Business within CMP Technology.Acts as main customer support liaison between TechWeb and client during pre, during and post event activity Responsible for overall production schedule of events.Participates in evaluation (resources, budget, etc) and implementation of custom client requests.Manages and develops project production schedules to insure on time delivery of events.Manages work activities of internal departments along with external clients and event participants.Delivers standard and custom client event requirements.Manages and posts all content within websites to promote each event.Identifies and communicates additional billable services to all parties.

Responsible for managing and executing over 50% of total company revenue in 2005.In charge of preparing proposals and implementing creative business solutions for 40+ accounts. Recommends changes to programs or services to fulfill customer needs and to grow each individual account. Seeks new sales leads within existing client organizations through sales, marketing, and referrals.Responsible for the coordination and completion of all client programs while monitoring and summarizing progress and achievement of each program.Coordinates and monitors pricing, and technical performance of all programs. Ensures adherence to master plans and schedules; develops solutions to program problems, and provides program summaries and presentations on a monthly and quarterly basis for each client.Responsible for ensuring custom customer projects are completed on time thus helping drive revenue and increase renewal business.

Served as primary sales contact for receiving and evaluating all incoming sales leads, while maintaining an existing account database. Called all inbound sales leads while working with other sales reps to qualify. Conducted market research as requested by VP of Business/Sales e-Learning Development.Scheduled and attended Client meetings on a weekly basis, traveling when required.

Supported entire Sales & Marketing Dept with proposals, products materials, preparing info, filing and maintaining database of all customers and vendors.Coordinated all travel and events including meetings, tradeshows, and Webcasts.Provided admin support and participation on projects as needed to the VP of Sales & Marketing, while maintaining the entire sales department’s forecasts.Worked in liaison with Content Team for tracking all customer content on www.techonline.com, posting banners, and maintaining inventory.