Julie Ann Marin Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Experienced HR Specialist with a proven track record in HR management, specializing in employee relations, and HR operations. Currently contributing to the success of Besomi Electronics, a dynamic and innovative company in the electronics industry. My responsibilities include:1. Recruitment and Onboarding: - Managing the end-to-end recruitment process, from job posting to onboarding new hires.2. Employee Relations: - Addressing employee concerns, conflicts… Show more Experienced HR Specialist with a proven track record in HR management, specializing in employee relations, and HR operations. Currently contributing to the success of Besomi Electronics, a dynamic and innovative company in the electronics industry. My responsibilities include:1. Recruitment and Onboarding: - Managing the end-to-end recruitment process, from job posting to onboarding new hires.2. Employee Relations: - Addressing employee concerns, conflicts, and providing guidance on workplace policies.3. Benefits Administration: - Administering employee benefits, explaining coverage, and handling related queries.4. Policy Development: - Developing, updating, and communicating HR policies in alignment with legal requirements.5. Performance Management: - Implementing performance appraisal processes, providing feedback, and facilitating goal setting.6. Compliance Management: - Ensuring compliance with UAE labor laws, regulations, and maintaining accurate records.7. Employee Engagement: - Designing and implementing initiatives to enhance employee morale and engagement.8. Time Keeping and Payroll Administration: - Overseeing payroll processes, ensuring accuracy, and addressing payroll-related queries.9. Conflict Resolution: - Resolving workplace conflicts, mediating disputes, and fostering a positive work environment.10. HR Data Management: - Maintaining HR database (Odoo), records, and generating reports for analysis and decision-making.11. Termination and Offboarding: - Managing employee terminations, conducting exit interviews, and facilitating offboarding.12. HR Communication: - Facilitating effective communication between management and employees.As an HR Specialist at Besomi Electronics, I am committed to fostering a positive work environment, facilitating employee growth, and contributing to the overall success of the organization. Show less

Dubai, United Arab Emirates

Human Resources Administrator: • Position & requisition management, pre –screening candidates and actual recruitment and interview.• Handle the onboarding process of new employees• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc.)• Employee time sheet review and verification for payroll processing• Manage employee recognition, reward & engagement activities in accordance with company… Show more Human Resources Administrator: • Position & requisition management, pre –screening candidates and actual recruitment and interview.• Handle the onboarding process of new employees• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc.)• Employee time sheet review and verification for payroll processing• Manage employee recognition, reward & engagement activities in accordance with company policies• Receive employee complaints, suggestions and queries and make sure they have been handled appropriately.• Assist in planning, organizing, and implementing various engagement activities• Employment Review process: Merit increases, bonus management and letters etc.• HR letter automation (Salary Letters, Service Certificates, staff contracts, job confirmations, resignations, terminations etc.)• Administer the exit process for all voluntary and involuntary exits, including conducting exit interviews.Training and Development: • Developing training materials for in-house training programs.• Direct the staff to ensure they’re appropriately motivated and trained to be able to carry out their responsibilities to the required standard.• Undertake regular assessment of training needs and develop a program to meet identified needs• Maintain close communication with managers and staff to discuss training needs and to ensure that they’re fully aware of training opportunities available.• Evaluate training programs conducted for the staff.• Amending and revisiting training programs as necessary, in order to adapt to changes occurring in work environment.• Assist in developing and implementing training and development initiatives to address current capabilities and future training needs, including on-the-job operational training, department special training, management development, new hire orientation and on boarding Show less

Responsible for providing training, guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. Provided technology support, support for general Payroll, Tax, HR & Benefits questions as well as payroll processing questions.• Trained Payroll Practitioners how to use ADP Payroll software• Client Facing with Assigned Client Base• Worked in a shared services model to provide back-up support and workload balancing across the… Show more Responsible for providing training, guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. Provided technology support, support for general Payroll, Tax, HR & Benefits questions as well as payroll processing questions.• Trained Payroll Practitioners how to use ADP Payroll software• Client Facing with Assigned Client Base• Worked in a shared services model to provide back-up support and workload balancing across the team while managing the End-to-End Payroll Processing• Supported accurate preparation and timely submission of periodic federal, state, and local tax filings and deposits for clients, including production and reconciliations of W-2s and W-2Cs.• Provided support to ensure state and local withholding requirements for new and existing employees are set up to tax correctly.• Provided WFN/AutoPay Payroll Technology Support• Supported General PR, Tax, HR & Benefit Questions• Supported Payroll Processing Questions and Issues• Conducted Initial Issue Troubleshooting• Worked with internal teams to resolve complex issues Show less

Paranaque, Philippines

Responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through Account Management. • Utilized outbound dialing with a focus on customer acquisition, upgrading current customers/ up sell.• Initiated and obtained sales through lead lists while meeting productivity metrics.• Assessed customer's entertainment and communication needs, by offering solutions or bundles from service provider.•… Show more Responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through Account Management. • Utilized outbound dialing with a focus on customer acquisition, upgrading current customers/ up sell.• Initiated and obtained sales through lead lists while meeting productivity metrics.• Assessed customer's entertainment and communication needs, by offering solutions or bundles from service provider.• Effectively multi-task between account management, by providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems• Negotiated products and services offered by service provider utilizing promotional offers generated by marketing• Placed orders for new service and/or changes to existing service through multiple internal ordering systems.• Developed and maintained relationships with current customers; followed up by email/phone thanking them for their business and informing them of service provider's referral program. Show less

Makati, Philippines

Responsible for working closely with customers in all markets nationwide to understand root cause for provisioning, technical, account management and repair related tickets and calls. • Conceptualized and maintained an in-depth level of knowledge regarding product, network capabilities, and position them as strategic solution by applying technical knowledge to resolve customer issues and assists with evolving technologies through effective troubleshooting.• Communicated and… Show more Responsible for working closely with customers in all markets nationwide to understand root cause for provisioning, technical, account management and repair related tickets and calls. • Conceptualized and maintained an in-depth level of knowledge regarding product, network capabilities, and position them as strategic solution by applying technical knowledge to resolve customer issues and assists with evolving technologies through effective troubleshooting.• Communicated and implemented process requirements to reduce overall trouble rates. • Used multiple systems and applications to ensure customer service orders and tickets are completed accurately and on-time while creating a great customer experience within the Xfinity Mobile call center environment. • Established rapport and promoted effective relationships, upholding Xfinity Mobiles commitment to the customer experience through NPS, Voice of the Customer (VOC) surveys, FCR and using established procedures to resolve all customer issues. Show less