Develop, implement, and maintain a corporate governance framework and risk management plans for Aintree Group.Design, develop, and implement a comprehensive HR management system.Oversee internal processes to check they meet the required standards.Offer advice and guidance on best practice to the management team.Ensure efficient flow of information including working with all areas of the business to make sure these standards are met. Oversee data protection and compliance requirements.Identify and provide ongoing governance and risk training for the team.Develop a compliance calendar ensuring organisational compliance is maintained throughout the year.Conduct audits and provide reports to the management team.Assist other members of the senior management team to oversee the development, delivery, and execution of the Company's strategy.Assist the Managing Director and Principal to determine the Company's values, mission, vision and short and long-term goals, from a risk and compliance perspective.Develop and maintain project plans for the Company's key risk deliverables, acting as a project leader as necessary.Act as an advocate for issues relevant to the Company including serving as a chief spokesperson for the Company's risk and compliance function.Motivate and lead a high-performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.Foster a success-oriented, accountable environment within the company.Represent the firm with clients, investors, and business partners.Overall company operations leadership.

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- Project Management - Refresh of P&C SharePoint intranet site including design, content, governance, user guides and training.- Co-ordination of development of Quick Reference Guides for Workday implementation and go live

- Managed a full and fast paced program of community consultations focusing on ‘Our Moreton’ the development of a new Corporate Plan, vision and six supporting regional strategies for the 3rd largest LGA in Australia.- Development of community engagement strategies and plans.- Development of communications approach and content.- Worked collaboratively with teams across Council to identify engagement needs and requirements.- Produced high quality written materials in support of the engagement program.- Managed the digital engagement platform and provide support to the team.- Driving high standards of engagement through monitoring, reporting and process.- Built and sustained positive and productive working relationships with internal and external stakeholders.- Acted as a key point of contact for both internal and external stakeholders for the organisation of a program of community consultations and the collection and maintenance of community related data.

- Developed and implemented targeted internal campaigns across the Group including strategy and policy updates, financial results, AGM and events, and COVID-19 updates.- Managed annual internal communications calendar and plan.- Managed internal communications channels including Yammer and SharePoint intranet.- Developed content and materials aligned to purpose, values and strategy.- Worked closely and developed relationships with key stakeholders, providing strategic advice on internal communications.- Developed policies and procedures and ensured governance.- Team training, mentoring and development.- Developed impact measurement framework and regular reporting.- Provided mentoring to Community Investment Manager.- Member of Diversity and Inclusion and Gender Equality working groups - Reconciliation Action Plan, Women in Leadership, Domestic Violence and WGEA.

- Driving strategic outcomes for CUA’s Community Investment programs.- Managing community marketing and communications campaigns.- Stakeholder and National Partnership relationship management.- Managed $2.1m budget.- Reporting on social impact and outcomes.- Designed and implemented national grant pilot program for 19 branches across Australia.- Coaching, training and development of team and employees.- Managed CUA’s Domestic and Family Violence (DFV) proposition review. Worked closely with CX team on HCD process resulting in key recommendations to reduce risks and potential breaches and a renewed focus and strategy for the DFV customer.- Purpose Alignment Manager and Culture Ambassador. - Finalist for Quarterly Awards due to positive team building efforts and significant uplift in culture and engagement scores in Division.- Member of Culture and Diversity working group.

- Managing all aspects of national marketing campaigns including the first Digital Pays campaign.- Key stakeholder relationship management.- Budget management, invoice processing and reporting.- Developing content and communications.

- Consulting services for SMEs across a range of industries including accounting, financial planning, IT, coaching, health and wellbeing.- Specialising in all aspects of business development including strategy, planning, digital marketing, web design, SEO, social media, systems and product development, content development, training and coaching.- Worked for an agency providing multi-channel campaign management for Telstra franchisees including stakeholder management, strategy, planning, copywriting and all aspects of local area marketing campaigns.

Held a number of roles in this start up that provided coaching, events and resources for Accounting firms including Project Manager, Marketing Manager and General Manager.- Design and development of content, new products and client resources.- Implemented a range of ideas, systems and processes to significantly grow the business revenue to $5 million in 3 years.- Event management of multi-city events in Australia, New Zealand and a conference in the US.- Built and maintained lasting stakeholder and client relationships.- Coaching, training and mentoring of team.

- Line management responsibilities for training team of up to 25 trainers over multi-sites.- Business coaching for Trainers and Line Managers.- Identified key training needs in order to increase the effectiveness of the organisation.- Evaluated training, analyse results and implement continuous improvement actions.- Ensured trainers are developing and delivering solutions to Corporate standards.- Networked with senior management, colleagues and clients ensuring service standards are met.- Consistent delivery of training across the UK to tight deadlines and quality standards.- Designed, delivered and evaluated a wide range of customer service training materials.- Designed, delivered and evaluated Management Development training.- Developed and maintained understanding of business requirements including changes to policy.- Flexibility and responsiveness to changing priorities of the operation.

- Advised on and coordinated all aspects of the organisations’ recruitment and selection.- Liaised with a range of recruitment agencies and coordinating agency placements.- Produced employment contracts and advising on salary packages.- Implemented change management strategies to deal with site closures and restructures.- Established admin procedures and service level agreements to improve the efficiency.- Established reporting systems to effectively monitor absence, turnover and recruitment costs.- Advising, guiding and supporting management on relevant human resource policy and changes in law.- Managed all records relating to recruitment and selection with confidentiality.- Delivered Corporate Induction training program on systems, sales and communication skills.- Ongoing Coaching of employees to meet business needs.- Identified training requirements for operational & individual training needs.- Networked with management across the UK to ensure standardisation and consistency of delivery.- Maintained excellent working relationships with key operational contacts and clients.- Maintained understanding of operational requirements and updated training to reflect changes.

- Establish and deliver regular staff training, assessment and coaching support for ongoing development.- Manage all enrolments, maintaining structured support program including seminars and tutorials.- Produced weekly management reports and statistics on enrolments and marketing.- Manage Quality Systems development and implementation over multi-sites.- Coordinate recruitment, training, payroll, budgets and debt recovery.- Introduced new initiatives to reduce costs and improve levels of customer service.