Technical Care Expert
Current
Feb 2023 - Present
AeroLeads people directory · profile
Jules Smith Email & Phone Number
Technical Care Expert
at
T-Mobile
1 work email found
@t-mobile.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Technical Care Expert
Location
Nashville Metropolitan Area, United States
Company size
Who is Jules Smith? Overview
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Quick answer
Jules Smith is listed as Technical Care Expert at T-Mobile, a with 77533 employees, based in Nashville Metropolitan Area, United States. AeroLeads shows a work email signal at t-mobile.com and a matched LinkedIn profile for Jules Smith.
Jules Smith previously worked as Associate Coach (interim) - Technical Care at T-Mobile and Technical Care Elite Expert at T-Mobile. Jules Smith holds Bachelor Of Science - Bs, Computer Science - Data Science, 4.0 from Colorado Technical University.
Company email context
Email format at T-Mobile
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{first}.{last}@t-mobile.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jules Smith. Compare company email patterns before reaching out.
Profile bio
About Jules Smith
Driven information technology professional with experience in and passion for customer experience, community improvement, and all things tech. I am currently enrolled at Colorado Technical University as a student concentrating in data science. I am an effective communicator and a dependable solutions expert. I believe in continual learning, and active effort to create an inclusive environment. I work to provide holistic support of technological and interpersonal challenges.
Current workplace
Jules Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
T-Mobile
11 roles
Jules Smith work experience
A career timeline built from the work history available for this profile.
Associate Coach (Interim) - Technical Care
•Provide business and technical support to teams of ~25 technical care experts. •Resolve escalations and QR responses to ensure customer satisfaction.•Complete call observations and provide recommendations to further the development of supported teams.•Close out scheduled follow up calls to ensure issue resolution
Jul 2024 - Aug 2024
Aug 2023 - Feb 2024
Customer Service Account Expert
Dec 2022 - Feb 2023
Customer Service Associate Expert
Nov 2021 - Dec 2022
Account Representative
Aug 2021 - Oct 2021
Permitting Specialist
~Inspect permit applications, utility make-ready, and maps, submit ~3-5 permit packages per day, track task status until approval and completion~Acquire missing data, correct errors in forms and engineering maps individually or with the assistance of the engineers and business partners~Follow up on older permits and expedite priority applications
Dec 2020 - Jul 2021
Account Service Engineer Ii
~Full service maintenance of regional fleet of 211 devices across 24 product models for high-priority secure account~Diagnostics of software, hardware, network, mechanical, and electrical components to efficiently isolate issues~Analysis of reports and fault codes for preventative device care to ensure SLA compliance~Assist local service reps with knowledge-sharing and escalated service issues, and contribute to company service documentation~Support document management team, field reps, and specialists with prompt problem resolution to guarantee 4 hour SLA response time~Provide scheduling and maintenance reports to account coordinator~Manage on-site inventory, tools, company vehicle, and equipment
Oct 2019 - Apr 2020
Technical Consultant
~Repair iOS and Android software, firmware, and hardware~Apple and Samsung certified for mobile device repair~Support Sprint sales team with network issues, customer education, and device activation, set-up, or data transfer
Jul 2019 - Sep 2019
Technical Consultant
Nov 2018 - Jul 2019
Premises Technician
~Installation and maintenance of AT&T Fiber, Uverse (xDSL), DirecTV, and telephone (VoIP & POTS) networks to and inside residential or enterprise customer’s premises~Isolating line issues and troubleshooting service interruptions on networks and computer systems.~Setting up and optimizing access points, switches, and cabling.~Maintain in-field safety, company vehicle and equipment~Resolution of customer concerns and disputes, education of services
May 2016 - Apr 2018
Team & coworkers
Colleagues at T-Mobile
Other employees you can reach at tmobile.com. View company contacts for 77533 employees →
CA
Christopher Alber
Colleague at T-MobileWaxahachie, Texas, United States
View →
SS
Sebastien Saintil
Colleague at T-MobileGreater Boston, United States
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KB
Kyle Brown
Colleague at T-MobileSalt Lake City Metropolitan Area, United States
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SR
Sheryl Rossi
Colleague at T-MobileSummerville, South Carolina, United States
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AN
Andrew Nowak
Colleague at T-MobileUnited States
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DF
Dionte Francis
Colleague at T-MobileNew Orleans, Louisiana, United States
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DO
Delano Owens
Colleague at T-MobileWaterbury, Connecticut, United States
View →
RD
Ramadhan Dhan
Colleague at T-MobileNorth Sumatra, Indonesia
View →
JM
Jon Mcgill
Colleague at T-MobileAnderson, South Carolina, United States
View →
AZ
Ayunis Zakia
Colleague at T-MobileIndonesia
View →
Christopher Alber
Colleague at T-MobileWaxahachie, Texas, United States
View →
SS
Sebastien Saintil
Colleague at T-MobileGreater Boston, United States
View →
KB
Kyle Brown
Colleague at T-MobileSalt Lake City Metropolitan Area, United States
View →
SR
Sheryl Rossi
Colleague at T-MobileSummerville, South Carolina, United States
View →
AN
Andrew Nowak
Colleague at T-MobileUnited States
View →
DF
Dionte Francis
Colleague at T-MobileNew Orleans, Louisiana, United States
View →
DO
Delano Owens
Colleague at T-MobileWaterbury, Connecticut, United States
View →
RD
Ramadhan Dhan
Colleague at T-MobileNorth Sumatra, Indonesia
View →
JM
Jon Mcgill
Colleague at T-MobileAnderson, South Carolina, United States
View →
AZ
Ayunis Zakia
Colleague at T-MobileIndonesia
View →
3 education records
Jules Smith education
Bachelor Of Science - Bs, Computer Science - Data Science, 4.0
Computer Information Technology, Database Administration, Incomplete
Electronic Media Communication, Incomplete
FAQ
Frequently asked questions about Jules Smith
Quick answers generated from the profile data available on this page.
What company does Jules Smith work for?
Jules Smith works for T-Mobile.
What is Jules Smith's role at T-Mobile?
Jules Smith is listed as Technical Care Expert at T-Mobile.
What is Jules Smith's email address?
AeroLeads has found 1 work email signal at @t-mobile.com for Jules Smith at T-Mobile.
Where is Jules Smith based?
Jules Smith is based in Nashville Metropolitan Area, United States while working with T-Mobile.
What companies has Jules Smith worked for?
Jules Smith has worked for T-Mobile, Catalyst Leadership Group, Nextgen Global Resources, Llc., Xerox, and Asurion.
Who are Jules Smith's colleagues at T-Mobile?
Jules Smith's colleagues at T-Mobile include Christopher Alber, Sebastien Saintil, Kyle Brown, Sheryl Rossi, and Andrew Nowak.
How can I contact Jules Smith?
You can use AeroLeads to view verified contact signals for Jules Smith at T-Mobile, including work email, phone, and LinkedIn data when available.
What schools did Jules Smith attend?
Jules Smith holds Bachelor Of Science - Bs, Computer Science - Data Science, 4.0 from Colorado Technical University.
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