Store Manager
Novi, Michigan, United States
Assistant Store Manager (2007-2012), Store Manager (2012-2021), Special Assignment - QA Analyst (2020-2021)Participated in a special assignment in 2020 in which I worked with the e-commerce team who were responsible for rolling out new features to online shopping (pickup)Performed browser compatibility testing on Chrome, Firefox, IE, Edge, Opera on Windows 10, 8, 7Led retail stores in excess of $35M in annual revenueChampioned customer service targets for Overall Satisfaction (OSAT) above 85%Achieved internal audit goals (Best Practices) between 85%-90% complianceWas responsible for store-level financial performance - including developing budgets (sales/ loss, labor expenses, other expenses) Consistently achieved sales growth of 5% or better yr over yr