Juli-Beth Anderson Email & Phone Number

Providence, Ri, Us

Providence, Rhode Island, United States

Providence, Rhode Island, United States

Canton, Ma

IT Deployment Lead for implementation of new restaurant technology projects for Dunkin’ Brands Restaurants, including hardware and software to secure 27,000 point of sale (POS) systems across 8,000+ restaurants within 2 years. Establish processes and documentation, coach, guide, support and direct third-party team of analysts in several delivery and deployment projects supporting POS, digital menu boards, online ordering, mobile and software deployments for all U.S. restaurants.Identify hardware improvements and cost effective solutions, simplify vendor ordering and installation process to gain efficiencies with hardware requirements and improve escalation processes to avoid site readiness delays. Manage 5-10 technology vendors by negotiating contracts for performance and process improvements to ensure new stores and remodels open with brand technology on time and design and manage new store image deployment technology documents for various stakeholders.

Canton, Massachusetts, United States

Implemented support preparedness for new technology solutions including DD loyalty program, BR online cake ordering, business intelligence for franchisees and department ticketing system queue to manage leadership escalations.Developed standardized documentation and escalation processes including integrated ticketing system with POS help desk and expanded support to include additional technologies leading to Unified Help Desk providing Level 1 and 2 support to franchisees.Provided analysis and created weekly and monthly reports for IT and franchisee leadership on vendor performance including 7-person Franchisee Technology subcommittee for CIO, Director and Senior Managers of Deployment and Support. Created technology communications for franchisees and field teams to achieve 100% pricing compliance by franchisees.

Canton, Massachusetts, United States

Managed QA activities, included coordinating domestic quarterlies with 6 QA plant managers and 5 samples from each facility, arranging for third party lab fats and solids evaluation and scheduling with Marketing and QA for onsite visual and flavor testing. Conducted 30 product performance evaluations and coordinated USDA permitting for 7 ice cream flavors from foreign plants.Assessed 10 facilities against various QA standards and ensured product conformance to 6+ quality standards.

Canton, Massachusetts, United States

Managed 7-person call center to support 2,500+ North American franchisees and field teams with 35-50 average calls per day 5 days a week.

Boston, Massachusetts, United States

Led 8 staff, redesigned sales strategy to increase membership 30% and created health program for 1,200+ employees.