Julie Ja Email & Phone Number

-Responsible for leading the implementation and optimization of Salesforce Sales Cloud, Service Cloud, and Community Cloud to ensure alignment with business processes and objectives.-Managed and maintained complex Salesforce configurations including custom objects, fields, page layouts, workflows, process builders, lightning flows and validation rules to support business requirements.-Involved in custom application implementation using OOB Automation Tools to streamline the on boarding process for new clients, significantly reducing manual entry and improving data accuracy.-Developed and maintained custom reports and dashboards to provide critical insights for executive and operational decision-making, including a real-time revenue forecasting dashboard.-Led a company-wide data cleansing initiative, which involved de-duplication and standardization of data across the Salesforce platform, improving data quality and integrity.-Designed and implemented role-based security models, sharing settings, and permission sets to ensure the right access levels for different user groups, safeguarding sensitive information.-Served as the primary point of contact for Salesforce user support and troubleshooting.-Implemented the migration of data from CSV files to SFDC using Data Loader. -Developed an automated case management system in Service Cloud which streamlined support ticket allocation, tracking and resolution, increasing customer satisfaction rates. -Collaborated with stakeholders to gather and document business requirements, effectively translating them into actionable Salesforce configuration and customization plans.-Implemented continuous improvement initiatives to optimize Salesforce functionality, user adoption, and data quality, using tools such as sandbox and change sets for deployment.-Stayed current with Salesforce releases and recommended best practices, ensuring the platform’s capabilities are fully leveraged and that the system is updated and secure.

-Managed user profiles, roles, permission sets, and security settings to ensure that sensitive customer data, such as travel history and preferences, was securely handled.-Implemented record level permissions to provide shared access among different users. -Refreshed the sandbox after every major release to maintain the consistency.-Created and maintained custom reports (Summary, Matrix & Joined) and dashboards to analyze travel trends, customer preferences, and sales performance, aiding in data-driven business decisions. -Implemented Salesforce mash-up with Gmail by using AppExchange Email integration engine. -Deployed and consumed the REST & SOAP web services in service oriented architecture. -Was part of Chatter implementation which included custom logic on chatter objects by using classes, triggers and Visualforce Pages. -Created several validation rules, roll-up summary fields, custom complex formulas and many custom fields.-Was involved in coordinating with the developer team to provide the support with test coverage before the team deploys changes to production. -Configured Web-to-Lead and Web-to-Case forms, allowing for the seamless capture of online inquiries and support cases directly into Salesforce, streamlining response times.-Worked with offshore QA & Dev teams. -Conducted regular audits of Salesforce data to ensure accuracy and compliance with travel industry regulations and company policies.-Worked closely with the management team to identify opportunities for process automation and optimization within Salesforce, resulting in reduced operational costs.

-Designed and developed Automation Test Frameworks using Java with Selenium WebDriver, JUnit, and TestNG. My expertise includes utilizing BDD frameworks such as Cucumber, to create and execute test scenarios using Gherkin and Step Definitions under Java platform.-Experience in requirement mapping and maintained Requirement Traceability Matrix (RTX) to ensure complete test coverage. I have collaborated with SME’s, PO, QA and with Development team to gain comprehensive understanding of product and features.-Posses experience in managing framework dependencies using Maven repository and JIRA to log descriptive bug reports, track defects, and enhance project management. -Developed Test Scenarios, Test Cases, Test data, and Test reports.-Applied Page Object Model (POM) design pattern by using Page Factory to framework centralize web elements and methods of framework. -Assessed and analyzed Agile user stories and participated in Sprint planning, Review sessions and Scrum Meetings.-Tested back-end API reliability with POSTMAN POST, GET, PUT, PATCH, DELETE type of requests.-Strong analytical and problem-solving skills to identify, isolate, and troubleshoot issues. Attention to detail and ability to follow processes and procedures accurately. -Knowledge of SQL queries to perform database testing. Writing queries using Oracle SQL database.-As an experienced SDET, I posses excellent problem-solving skills and good understanding of Software Development Life Cycle (SDLC) and testing methodologies, allowing me to consistently deliver high quality job and strive for excellence in every project that I undertake.