Juli Rush Email & Phone Number

Portland, OR, US

Remote

- Manage new project implementation for small through large client health systems. - Support internal and external customers throughout the project implementation, including troubleshooting/resolving technical issues, testing- Provide guidance to Sales and Account Management teams on capabilities and pricing for clinical trial and contact center support.

Portland, Oregon Area

Project Implementation:- Manage implementation of custom clinical trial recruitment and retention solutions, including: web and call center screening applications, Referral and Retention Tracking applications, and reporting. - Generate and maintain Functional Requirements and User Acceptance Testing (UAT) plans. Communicate requirements to internal groups.

Portland, Oregon Area

Project support, including:Training: Develop and implement training programs surrounding adverse event reporting, clinical trial recruitment, and non-logistical recall call center contacts. Telephony: Program telephone switch, develop phone routing programs including IVR applications.Client Support: Provide scheduled and ad hoc reports to clients.

Identified potential marketing leads, received inbound calls and documented associated spontaneous adverse event reports, product quality complaints, and medical information associated with recalled products

Portland, Oregon Area

Develop and implement comprehensive training program for new hires; develop and implement training for contact center agents for transcription, clinical trial recruitment, recall logistics, adverse event/product quality complaint reporting, and contact center services.

Developed marketing plan and feasibility study for non-profit organization, researched vendors, researched needed building repairs

Collect on delinquent accounts, review consumer accounts for fraudulent activity, assisted victims of identity theft in recovering funds