+Lead point of contact for all BYOD related items. This coordination includes interested Original Equipment Manufacturer (OEM) participants, active OEMs, internal Subject Matter Experts (SMEs), AT&T business partners, and AT&T Quality Testing (AQT) labs to successfully drive a device through BYOD authorization.+ Manage a large portfolio of devices including phones, tablets, and smartwatches for projects ongoing for 3 months to 2 years. Worth with the device OEMs to pass all required testing. Coordinate with AQT lab to resolve pending test cases. Communicate authorization details to AT&T business partners. + Work with AT&T SMEs to settle device defects, improve communication between AT&T and OEMs, and develop requirements for future BYOD projects.+ Established an automated onboarding process system for tracking BYOD projects. Collaborated with a team of Jira developers to design and build. Continue to drive improvements and follow through a resolution to provide a seamless experience.+ Trained AT&T business partners and OEMs by hosting live demonstrations. Created documentation to distribute for future maintenance of projects. Continue to assist in knowledge training.

+ Managed the LinkMaster test equipment that Radio Frequency (RF) engineers used to collect Network data. Acted as a liaison between Wireless Metrix and field engineers to evolve software with changing technology.+ Trained 5 Junior Field Engineers to use test equipment and perform quality test cases.+ Led weekly field engineer calls to encourage collaboration with ongoing projects, detected defects, and brainstorm resolutions. + Hosted lab engineers conducting Wireless Emergency Alert testing. Worked directly with local Public Safety Answering Points. (PSAPs) to ensure successful emergency calls. Engaged appropriate SME for emergency failures to be addressed urgently.+ Perform lab entry analysis for early detect diagnosis. Alert partners of recommendations in a timely manner.

+ Engineer responsible for the performance evaluation of Android phones, watches, and tablets' features and software releases on the AT&T and FirstNet network. Contributing to 50 device certifications per year.+ Audit customer experience by completing a series of test plans documented in Quality Center including stationary and field verifications. Identified critical defects. Supported device manufacturers such as Samsung, LG, and Motorola to satisfy pending carrier deliverables and encourage reliability. Resolving 15-20 severity 1 defects per year. + Contributed to the development of Android functions and services such as NumberSync, Sofphone, WIFI calling, and IR94 calling.+ Partnered in the launch of the AT&T Call protect app which allowed customers the authority to block fraud compatible with all intial relase devices.

+RF Engineer responsible for interpreting customer service reports. Identified the root cause of the issue described, and drove end to end resolutions, limiting negative impact to the Composite Quality Index (CQI). closed 50 customer service tickets per week.+ Determined customers' estimated network coverage by mapping their location in RMAP, using the estimated coverage in generating a solution for distressed customers. + Analyzed customer phone records using RANWeb and SCAMP to determine the location, severing cell site, device, and the device in use. Monitored network KPIs. Worked with the performance engineers to resolve cell site degradation. + Drove CQI improvements by participating in weekly collaboration meetings with the Optimization team to address offending sites and develop a plan for advancement.+ GeoLink Subject Matter Expert elected to work with a national team to design a trend module for customer care representatives to reference network impacting issues and planned restoral times. This automated system eliminated the need for additional headcount.

+ Led meetings with public safety answering points (PSAPs) to obtain required 911 information used to properly route emergency calls. Analyzed the collected data and admit into database to communicate criteria to downstream functions. + Maintained database integrity by validating existing documentation and updating with current PSAP information.+ Supported the Just in Time and Engineering Report (JITTER) website with vendor information needed for CDMA and iDEN network developments. Developed relationships with the vendor partners to understand product specifications and expand documentation. + Drove process improvements by leading weekly brainstorming meetings with cross functional teams. + Maintained the CDMA and iDEN Network Event Board (NEB) by confirming customer impacting events with the National Monitoring Centers. + Reviewed Network Communication Center notifications to ensure corresponding NEB ticket had been generaged. Validated and edited all tickets for accuracy and completeness.