Accept, verify, classify, and compute postage on all classes of domestic and international business mail.Establish customer relationships and provide customer assistance to ensure customer's mailing needs are met.Provide customer education to proper mailing procedures, business mail preparation, postage payment systems, and related requirements.Resolve customer complaints and inquiries; providing mailing options and necessary information to promote customer satisfaction.

Developed individualized service plans for children and provided comprehensive casework services; located resources and made referrals to provide aid for the families to facilitate reunification or adoption. Conducted home visits and home studies of families housing foster care children or projected families. Testified at court hearings and proceedings. Kept current and accurate client records, case files, record notes, and medical records.Maintained regular contact with attorneys, therapists, CASA workers, and other providersCoordinated and monitored medical, social, educational, and psychological care for each child