• Managed the individual accommodation and organizational accessibility program, performing outreach to employees, coordinating with management, and developing and maintaining internal measures of tracking compliance and inventory. Reducing response time by 24 hours while increasing service requests by 30%.• Collaborated cross-functionally to enforce or adapt universal design accessibility standards across 14 facilitates, resulting in a 26% increase in employee participation.• Facilitated and delivered monthly training on best practices for 20+ staff, board members, and community partners.• Developed an Accessibility Advisory Group for testing digital accessibility of organizational materials and products.• Led multiple internal employee resource groups for cooperative implementation of accommodations solutions and fostering an inclusive environment.• ASD9100 Certified Internal Auditor to foster continuous improvement.• Awarded Mission & Values in Performance (MVP) Award FY 23-24

• Worked closely with the CFO, HR Business Partners and Finance Leadership Team to build, implement, and manage an onboarding strategy for new Finance employees during team growth of 140%• Led cross-functional development – both technical and soft skills – to build, implement and manage a holistic training strategy, including significant utilization of SharePoint Online. • Managed knowledge resources and developed standard operating procedures (SOPs). • Drove the internal communications strategy and execution for the Finance organization.• Managed ad hoc special projects where scope cut across the Finance organization or required dedicated support outside a given function.

Building a healthier world through a community of global leaders. - Appointed Interim Deputy Executive Director during executive leadership transition. - Leader in process improvement and workflow alignment- Developed a unified onboarding system that streamlined processes and improved the overall onboarding experience.- Maintained all prior responsibilities as Director of Operations

- Led organizational operational restructure resulting in a positive net year-end after a three-year deficit without negatively impacting staffing or service delivery outcomes. - Led the annual audit and Form 990 tax filing as liaison with external auditors and accounting firm. - Established a data management process between Salesforce and Quickbooks Online; enhancing organizational scalability.- Collaborated with the Board of Directors and Finance Committee to analyze financial performance, facilitating data-driven decision-making that enhanced overall organizational strategy.- Managed: Direct 5 FTE / 2 Consultants; Indirect +5 FTE / 13 Contract

- Financial Management in collaboration with accounting firm including annual budget, accounts payable, accounts receivable, vendor expenses and credit card reconciliations.- In-house point of contact for staff human resources/payroll and IT- Monitored contract performance and deliverables of International service partners

Division of Disability and Rehabilitative Services aims to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.Program Director - Older Independent Blind (OIB) Program• Managed a $900K grant portfolio, overseeing contracts for 8 organizations, ensuring fiscal compliance and leading the end-to-end RFP process, from publication to award determination and contract oversight. • Developed and delivered quarterly training programs for 23 Vocational Rehabilitation Counselors specializing in blind/visually impaired cases, resulting in measurable improvements in employment outcomes for clients.• Provided expert technical guidance on adaptive technologies, enhancing accessibility and service delivery.• Represented the State of Indiana at the OIB Technical Assistance Center (TAC) National Conference in Washington, D.C., sharing best practices and driving collaboration across state programs.• Spearheaded the development of an expanded online resource hub for Blind and Visually Impaired Services (BVIS), improving access to information for clients and stakeholders.• Led community conversations on disability services, increasing awareness and engagement in ADA compliance efforts.• Directly managed 8 grantee organizations and provided indirect oversight to 23 full-time employees (FTEs) across Indiana, ensuring alignment with program goals and regulatory requirements.

• Oversaw the implementation of vocational training programs for blind vendors in compliance with federal Randolph-Sheppard Act guidelines, improving business outcomes for independent contractors.• Provided direct consultation to business owners, offering guidance on contract negotiations, financial management, and operational improvements to enhance profitability and sustainability.• Monitored vendor performance across multiple locations, conducting audits and providing tailored support to ensure program compliance and operational excellence.• Led delegation hosting a national conference for independent contractors (BLAST 2013) for approximately 600 attendees.

• Implemented national best practice standards for the Business Enterprise Training Program, enhancing vocational training outcomes for visually impaired individuals preparing to run businesses under Randolph-Sheppard Act guidelines.• Conducted in-depth research on grant-funded vocational training programs, ensuring curriculum alignment with national standards and improving program scalability.• Developed expertise in adaptive software technologies, including Zoomtext, JAWS, OCR software, and iOS/Android accessibility features, to support visually impaired individuals in business operations.• Played a key role in curriculum development, ensuring that training materials were accessible, practical, and aligned with the unique needs of participants preparing for entrepreneurship.

Health and Community Resource Team responsible for publishing Beyond ABC, an in-depth look at the quality of life for children in North Texas- Leader in coalition of community partnerships, programs, and publication of family resources

The Division of Student Affairs fosters student success and lifelong learning through inclusive programs, services, traditions, and events that engage students in the University community and support their academic goals.

Community Services Division of NPSO aims to provide citizens with a connection to local services• National Night Out Community Leader; Families In Need of Services Coordinator