Continued Engineering in Product Development (Interconnection & Digital Services)IAM ManagementCustomer Success Management

- Provide first-level proactive support for ClearScale's global customers- Client environment monitoring (* NIX-systems): actively monitor andmaintain alerts, internal tickets, detection of bottlenecks, analysis ofgraphs- Assist in troubleshooting for all operative and infrastructure incidents,logs analysis, using various methodologies of RCA- Establish best practices for alerting and troubleshooting network eventsfor the MSP Support team- Monitor the performance and capability of computer systems usingdiversified tools- Perform initial evaluations- Creating documentation in response to any new incidents, or processchanges- Collaboration with the DevOps and other Engineers as needed- Communications with the customer in English

-Cooperation with developers in daily tasks to fix application bugs in Startup Environment-providing troubleshooting and Support raised by 2nd line of Support-testing new deployments-creating documentation-daily work on kanban in Jira

-progressing incidents- providing a single point of contact for all users of theservice. Provide support to end users through all appropriate channels, suchas phone ,chat, sharepoint or ITSM toolsTasks in areas of;-IT security-Software and Hardware-VPN connectivity-IAM & user management