• Providing gold class customer service to Macquarie Telecom’s business clients.• Being the first point of contact for incidents and enquiries across all lines of business; data, voice, mobiles and management tools.• Business grade Data, Mobile and Voice networking.• Enterprise level Incident and problem management.• Providing advice, information and assistance to callers to resolve their faults.• Accurately recording details of calls and issues on logging software.• Demonstrating empathy and understanding when talking to customers.• Going the extra mile to resolve issues and log service requests.• Excellent listening and problem solving skills.• Maintain the highest Net Promoter Score (NPS) in Australia.• Liaising with Incident Management, Engineering, Service/Account management and Sales teams.• Attending customer meetings with account managers.• Maintaining relationships with Key Decision Makers.• Training and development of new graduates.

• Develop Technical sketches in Adobe Illustrator.• Use of Adobe Illustrator to create detailed range storyboards for customers• Management of design and production administration.• Create production costing boards required by offshore based suppliers• Complete and submit production packages including fabric details, measurements, reference images, and comments about the garment required by the in-house and offshore based patternmaker.• Create and maintain tracking sheets required for the garment design lifecycle.• Maintain style file inventory using Seams System Software • Analyze garment pattern markers to cut an efficient sample to reduce waste using Gerber Pattern Making and Cutting System • Thoroughly monitoring suppliers completion schedules ensuring that pre-determined garment specifications and delivery dates are met• Perform stringent quality control checks of bulk garments prior to dispatch

• Management of design and production administration.• Monitor Cin7 orders to ensure pre-determined garment specifications and delivery dates are met. • Use of StyleCAD to grade patterns and create pattern markers for plotting.• Digitize paper patterns to be stored on computer file.• Work alongside machinists and cutters throughout the design process to resolve any issues.• Actively interact with customers to anticipate needs, handle enquires, and solve problems. • Liaise with local suppliers and ensure deliveries arrive on time.• Support to production and design booking and liaising with international and local couriers.• Monitor the production life cycle to ensure all deadlines are met.• Assisting in development of seasonal ranges.• Develop Technical sketches in Adobe Illustrator.• Completing and submitting garments technical specification packs.• Quality control production garments.• Fitting and modelling garments.

• Assisting in development of seasonal ranges.• Completing and submitting garments technical specification packs.• Develop Technical sketches in Adobe Illustrator.• Create and manage seasonal range storyboards.• Liaise with offshore and local factories by approving fabric strike offs, trims and samples.• Perform industry trend analysis for upcoming season development.• Assist with all aspects of photo shoots preparations.• Digitally editing and enhancing images in Adobe Photoshop.• Creating and maintaining tracking sheets required for the garment design lifecycle.• Niche Garments data entry (enter product seasons, calculate garment costings, APN creation).

• Provide fit and comfort feedback of the garment.• Able to maintain the size 10 measurements required of the house fit model for over 18 months.

• Co-ordination and schedule of meetings and catering• Compilation of stores Daily Sales in an Excel• Greeting and directing visitors• Appropriately addressing inbound phone enquiries • Maintained Seduce executives’ appointment calendars• Managing stock transfer to wholesale agents and PR companies• Arranging and booking Seduce executives travel and accommodation• Processing sales orders in Magento• Packing of garments for customer’s orders• Generating and issue sales performance reporting.