Julia Backes Email & Phone Number

• Taking part in the fundamentally sustainable and environmentally conscious concept.• Introducing and guiding new team members to the job• Training, coaching and leading front office team members• Developing new work flows and implementing such• First contact for guests and direct team members• Daily receptionist and reservation task (using Opera reservation system)• Complaint handling• Quality and cleanliness checks• Overviewing day-to-day operations (mostly on busy weekends)• Stress handling and problem solving under pressure

Amsterdam

Taking sustainability into account, trying to increasing the approach of the hotel, including its staff.

Reservations and bookings,high standard customer service, daily front office tasks in a very busy environment, tourist information.Supervision of interns.

Isla Los Roques, Venezuela

Customer care, promotion and marketing, market research for a competitor analysis.

Isla Los Roques, Venezuela

Guiding tourists throughout their snorkel experience, taking personal pictures and videos.Promoting and selling such services.

The Netherlands

Guest service, supervision, chef hostess.

Bachelor Of Applied Science, Tourism Management

Activities and Societies: Minors: Psychology at work, Arts and Cultures, Adventure Tourism, Thesis topic: The need for sustainability @.

Abitur