• Support the Store Manager and manage store financials. • Resolve customer complaints and facilitate testing of new cash desk software features.

• Led procurement of hardware and machinery, managing a budget of over €100,000, pre-selecting suppliers, and building supplier relationships.• Designed and implemented order and scheduling processes, including CRM integration, scheduling software, website, and Google Business profile.• Developed and certified workplace health & safety guidelines.• Coordinated cross-functional collaboration between business and technical teams.

• Facilitated customer acquisition. • Organized events for parents and families.

• Designed and delivered reports around ticket resolution rates and team efficiency.• Developed FAQs and internal guidelines, trained customer support stuff. • Optimized on-site and payment customer experience in collaboration with Design & Engineering teams, contributed to board meetings on company strategy.