I work with the black-box testing, system and manual usability, and functionality testing, with the goal of ensuring the best quality for our software applications. I also carry out the documentation and planning of the tests applied. Using the Miro tool, I develop UX/UI diagrams, in order to keep the User Flow clear to everyone in the company. I work with the UI/UX team in the product design process, aiming for the best product usability for our customers. I also keep the product backlog updated, and listed in order of priority, including the description, functions, requirements, improvements, and adjustments of the product.Representing the Development Team, I perform the Release Management and introduce to the Directors and Presidency of the company what is included in the new releases of our products and applications, as well as the formal presentation to our customers. Representing the Development Team, I perform the Release Management and introduce to the Directors and Presidency of the company what is included in the new releases of our products and applications, as well as the formal presentation to our customers.

General management of customer care focused on ensuring customers achieve their desires while using our Telecommunications Applications. Support for Australian and American clients. I also work on the process of usability and functionality testing of our software applications.

I worked directly with Developers and important customers, as Product Owner (PO) and Project Management, keeping the backlog updated, and listed in order of priority, including the description, functions, requirements, improvements, and adjustments of the product. I worked with the Google tools, such as Google Analytics, Google Optimize, and Google Data Studio, to analyze the user journey and therefore, improve the product and focus on increasing the conversion rate, also improving the usability of websites and applications. I worked directly with the company's Directors and Presidency, presenting the KPIs and reports with relevant results in the clients' products.

In the CONMEBOL Copa América 2021 project, I worked as Product Owner (PO) in the ticketing area, with sponsorship assistance, ticketing system analysis, and also as Software QA Tester, applying black-box tests, usability, functionality, manual tests and system.