● Serves as timekeeper for District Office, managing the timecards of 15 employees.● Serves as the procurement officer, ordering supplies through GSA Advantage.● Manages the District fleet, keeping track of mileage and fuel purchases.● Assists with booking of travel though the Federal government's Concur travel system.● Reconciles purchases and shipping charges through USA Access.

● Administered the goals of the Social Security program by taking applications for retirement, auxiliary, survivors and disability benefits. ● Answered general information queries via phone and in-person interactions. ● Responsible for completing various post-entitlement workloads including recording of wages, making at-fault determinations for overpayments, and processing requests for new determinations on additional Medicare fees. ● Conducted research using multiple systems to make decisions on benefit eligibility that align with current policy standards.● Balanced multiple high-priority workloads while maintaining the flexibility to change tasks when necessary.● Participated in mentoring of fellow employees. ● Received multiple performance incentive awards.

● Served as the front-line contact individual for guests at the Washington Park Recreation Center, selling memberships, answering questions both in person and by phone, and ensuing all guests had a safe and enjoyable workout experience.● Assisted in organizing center involvement in various collaborative events, including a fishing derby day and two learn to ski trips to Winter Park Ski Resort.● Developed multiple publications, including a tour guide handout of recreation center for prospective members and various advertisements for special events.● Involved in the training of new employees as well as the development of an onboarding manual for new hires.● Managed several administrative duties within the center, including tracking the status of Silver Sneakers memberships in Healthways, developing charts to better track cleaning tasks within the center, and monitoring lost and found items.● Engaged in cross-departmental work, assisting in data entry for city parks department.● Served as the only non-supervisory staff member on departmental usage committee, whose purpose is to develop more efficient methods of collecting public usage data.

● Conducted sales using POS system, recommends products to customers, accounts for daily sales.● Stocked shelves, maintains neat and orderly store.● Responsible for maintaining inventory, ordering and accounting for all received products and damaged items.● Corrected errors made by fellow associates in POS system.● Monitored store sales numbers using sales management system and Microsoft Excel.● Participated in hiring and training of new employees.● Earned two stars of recognition from the general manager for excellent work performance.● Awarded Employee of the Month, November 2014.

● Served as primary contact for park visitors, offering visitation suggestions, giving directions, distributing informational brochures, and answering queries over the phone, by mail or email.● Regularly performed various fee collection duties, staffing busy entrance station, selling passes, accounting for daily total sales, conducting revenue balances to account for several days’ worth of funds, auditing peers at their duty station, performing deposits and training new employees on use of register. ● Operated various office and audiovisual equipment, including computers, printers and faxes.● Performed community outreach by developing public service announcement scripts for local radio station KCNY and staffing a park science booth at the local farmers market.● Researched and presented formal interpretative programs for the benefit of park visitors.● Designed and developed condensed, large-text trail brochures for the visually impaired.● Created promotional flyers for evening programs and demonstration garden.

● Answered customer questions about specific products, made suggestions for items of potential interest, helped customers locate places to buy desired products if item was absent in our stock.● Managed Visitor Center gift shop inventory.● Compiled weekly close outs for store earnings.● Performed bi-annual inventory of stock to match physical stock numbers with numbers given by CNHA warehouse.

●Roved trails at five different archaeological sites and gave informal presentations to visitors.●Led two different formal guided hikes around main loop trail to groups of up to fifteen people.●Independently researched and developed a formal interpretation program on the historical use and management of water in the desert to be given weekly in the campground to groups of up to 25 people.●Performed opening and closing visitor center operations, collected fees, and made gift store sales.●Occasionally performed some maintenance tasks: cleaned visitor center and campground bathrooms, changed light bulbs, emptied trash.●Answered questions by phone and mail.●Operated audio-visual equipment.

●Managed two groups of children, ages 5-7 and 8-13, among which were a number of children with mild Asperger’s and ADHD.●Worked with each group to develop an original performance based on a specific theme (character, movement, sound) to be given weekly.●Independently developed age appropriate lesson plans and activities relevant to weekly topic.

●One of three people in residence hall responsible for compliance of campus policies by 100 student residents.●Made twice weekly rounds of residence hall.●Served as a student mediator. ●Worked with foreign students (Asia, Africa, Europe) to assist in adjusting to a different culture.