•Manage a staff of 30+ people, ensure the execution of all operations in the rooms area departments (FrontOffice, Engineering/Maintenance, Housekeeping)•Interview candidates, assist in hiring, conducts onboarding and new hire training, process’ payroll.•Verifies that orientations for new team members are thorough and completed in a timely fashion.•Verifies property policies are administered fairly and consistently, disciplinary procedures and documentationare completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support thePeer Review Process, where applicable.•Monitors inventory, purchase and ordering of all bistro items. Pays invoices in a timely manner.•Nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuousimprovement and a passion for providing service.

•Streamlined system of cross-training among production team members. •Processed approximately 60+ orders from the warehouse per day, as requested. •Assembled, tested, cleaned and packaged cables, ensuring proper functionality and quality control

Analyzed data from 100+ guest satisfaction surveys on a weekly basis, providing feedback for improvement.• Audited tickets from nightly food sales, and maintained proper food and liquor inventories. •Handled confidential materials to ensure operational security. •Planned and executed various events (cocktail hours, staff appreciation week, manager’s reception). •Inspected guest rooms utilizing our inspector app.• Sat in on interviews with operations manager, took notes, and provided feedback.

Cultivated customer loyalty through proficient customer service.•Monitored POS system and communicated order details to kitchen staff as needed, processed bill payments.•Allocated disbursement of tips across the team.•Up- sold additional products when appropriate.

• Bus tables and partake in restaurant cleaning• Create seating charts and seat guests• Provide menu recommendations • Assist servers with food delivery

• Coordinated groups of 40+ high school aged volunteers within various roles.•Ensured safety measures were being fulfilled.•Completed set up and take down of all city- wide sponsored events.