Julia Bita Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Coordination and flow of operations of all Toronto staff both in the office, and working from home - Invoicing, Creating purchase orders, and ensuring cheques of payment are sent once a month in office to vendors and clients- Approval of Timesheets for all Toronto staff- Updating and properly allocating vacation/personal time off for all Toronto staff - Collecting relevant Information and Data pertaining to our business for Bi-weekly meetings and Newsletters with All Staff- Coordination of all couriers for on and off boarding all staff, other needs for staff (laptops, monitors, etc). to work seamlessly from home- Communication with IT, Finance and HR department for seamless flow of all staff working from home and when back in office- Return to Office Preparation

176 Yonge Street

- Daily on-going interaction with internal and external stakeholders. Addressing customer concerns in a professional manner by ensuring hands on optimal customer service.- Processing of customer purchases with a high level of attention to detail, ensuring customer needs are met.- Train and share knowledge to new colleagues on protocol, duties and expectations. Provide back up support to supervisor during peak hours. - Working efficiently while being unsupervised. - Opening duties include opening of the store, ensuring displays and cash area are set up and merchandised to season, provide team support to other departments.- Collaborative communication with Store Managers and other colleagues ensuring flow of customer activity is managed through daily communication. Some carry out Catering orders to be delivered during high peak times.- Financial transactions include, reconciliation of payments, returns via cash, debit card, credit card and house accounts.

Avenue Road

- Taking customer calls and orders in an efficient and professional manner.- Processing of customer catering orders with a high level of attention to detail, ensuring customer needs are met.- Menu and Food Pairing knowledge. - Follow up E-mail to guests ensuring needs were met, collect feedback data. - Collaborative communication with coworkers to ensure all daily tasks and deadlines are met.- Daily administrative duties included answering calls, follow up with billing of invoices, filing, assisting office manager.

- Greet customers as they enter the store.- Answer any questions customers may have about skincare and cosmetics and provide them with my knowledge. - Application of makeup, as well as merchandise the department.- Encourage customers to sign up for the “Shoppers Optimum Rewards” communicating the program to market the long-term benefits for them. - Building clientele and guest logs with previous purchases to ensure needs are met when guests need a refill or recommendation on new or old products.

Toronto, Ontario

- Front of the House Customer Service, interact with and greet customers as they enter the restaurant as their first and last point of interaction.- Deliver professional phone skills while managing front desk, take dining room reservations, provide clear concise directions to restaurant. - Familiarity with Open Table software. - Managing customers while handling a variety of tasks. - Open and close dining room for 1400 seats during peak seasons – sporting events/summer. - Train and share knowledge to new colleagues on protocol, duties and expectations. - Provide back up to supervisor.- Ensure seamless flow of customers during peak hours. - Excellent communication with managers and colleagues.

Burlington, Ontario

- Provided excellent customer service to all customers that came through the store. Supervise and train new employees and enable them with the Customer Service knowledge required to be a FreshCo Cashier.

Special Events Management

Diploma, Hospitality

Studied and completed Hospitality course in relation to Culinary, Dining and Catering, Special Events Planning and Customer Service Course.

High School

Graduated with Ontario Honours.