Julia Bloxham Email & Phone Number

London Gatwick Airport, England, United Kingdom

ER Advisor for the Aviation sector of Wilson James

Managing overall store operations. Leading a team of operations colleagues to ensure maintenance of warehouse and cold room standards and sales floor operational standards. Monitoring stock accuracy, temperature controls and general store maintenance. Ensuring all processes were complete across all aspects of the store and conducting due diligence checks.Duties Include:• Approval of staff resource requests across the store in line with business need and budgets.• Arranging and conducting staff inductions for Operations staff.• Ensuring Right to Work compliance and referencing is conducted for new starters.• Rota planning, ensuring appropriate staffing levels store wide.• Ensuring staff were keeping up to date with training requirements and arranging department training.• Line management, supervision, and staff appraisals. • Disciplinaries and terminations• Monitoring clocking in and out of staff and submitting hours to payroll.• Dealing with any sickness and holiday entitlements, and holiday requests.• Covering Store Manager absences and holidays .• Delivering KPI reporting on Shrinkage, Wastage, and Sales• Data analysis - financial and performance related data using PowerBI.• Conducting checks and investigation of any discrepancies

from recruitment and HR to data analysis and KPI monitoring. Responsible for ensuring that customers receive an excellent experience in store, as well as an overall responsibility for ensuring that departmental operations run smoothly, efficiently and to the prescribed company standards.Duties Include:• Interviewing candidates for roles within the service and dealing with offers of employment.• Arranging and conducting staff inductions.• Ensuring Right to Work compliance and referencing is conducted for new starters.• Rota planning, ensuring appropriate staffing levels for the department.• Ensuring staff were keeping up to date with training requirements and arranging department training.• Line management, supervision, and staff appraisals. • Disciplinaries and terminations• Monitoring clocking in and out of staff and submitting hours to payroll.• Dealing with any sickness and holiday entitlements, and holiday requests.• Delivering KPI reporting on Shrinkage, Wastage, and Sales• Data analysis - financial and performance related data using PowerBI.Key Achievements:• Led the voluntary redundancy program within one of my regional stores.• Administered the government furlough program, supporting colleagues through the Covid pandemic.• Colleague Engagement Survey scores went up in every store managed.• Led a team of 23 colleagues to achieve the business forecast.• Implemented a weekly service star program which resulted in higher store customer service NPS.

Running all aspects of a florist business, designing, making, and selling bouquets and arrangements for weddings and funerals. Managing all invoicing and bookkeeping aspects. This was a self-employed venture.

Acted as first point of contact for customers at the reception desk. Dealt with customer queries and bank transfers. Made referrals for loans and mortgages – provided information to customers regarding financial products. Managed branch balance sheets. Supervised and trained cashiers. Key Achievements: • Customer service champion, training colleagues to a high standard

Running all aspects of a highly successful florist business as company owner. Oversaw a large number of contracts. Marketed the business and drove sales. Employed and managed a staff team. Managing all HR, payroll, operations, invoicing, and bookkeeping aspects.

Associate'S Degree, People Management, Passed

Education record