Julia B. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Led client implementations, onboarded clients, and ensured client success.
• Identified and prioritized implementation milestones, managed implementation schedules, optimized project execution, and elevated client satisfaction.
• Cultivated and managed vendor relationships to align with organizational objectives and foster value-added partnerships.
• Fostered strong client relationships via proactive communication, ongoing support, and customized solutions.
• Developed comprehensive process documentation to streamline operations and facilitate knowledge transfer.
• Managed the contract lifecycle.

• Supported the maintenance of Value Chain of the entire business
• Lead requirements, budgeting, and ROI analysis, of SPEAR initiatives
• Briefed CEO, President, CTO, and COO on the status of the business and the risk/reward
• Initialized corporate ERP and Business System program
• Trained Process Owners throughout the business on Center of Excellence initiatives, establishing and sustaining Surveillance & Performance
• Developed and present Performance Analytics Dashboards and KPIs across key business functions

• Lead the definition of solutions based on MS D365 F&O - define engagement outcomes and business benefits, scope, architecture, implementation approach, and effort estimates
• Design customer-centric solutions using a holistic approach and understanding of all the systems involved and the impact the new solution will have on those systems
• Process reengineering
• Business process analysis
• Modeling data and processes
• Application support

• Lead implementation projects through setup, training, testing, and go-live phase.
• Managed more than 35 mostly-concurrent projects
• Completed 55 projects that generated over $155,000 in revenue
• Communicated with hotel accounting leadership to automate accounting processes through software training and parallel testing
• Coordinated across Account Executives, Development, Design, and Client Success associates to promote client retention
• Integrated accounting and finance data with POS systems, including Oracle, Simphony, InfoGenesis, Book4Time, etc

Chicago, Illinois, United States

• Created Standard Operating Procedures to streamline Sales Campaigns for Hospitality, Retail, and other industries
• Managed Salesforce CRM data to optimize business development efforts within the Accounting Automation space
• Created contracts, addendums, quotes, and opportunities in the CRM platform
• Designed reports and dashboards in Salesforce for Evention Management and wide-ranging internal teams to locate new opportunities and track a wide array of metric

Chicago, Illinois, United States

• Created Standard Operating Procedures to ensure streamline process amongst the sales team
• Trained new team members on systems and ensured that they are properly set up
• Built and Distributed all incoming leads to appropriate Sales Managers
• Turned all contracts Tentative or Definite in Delphi FDC while ensuring all aspects of contracts were properly displayed
• Pulled pace reports to share with senior leadership and hotel ownership
• Built all merge documents for Delphi Legacy to Delphi FDC hotel transition

Chicago, Illinois

• Coordinated site visits for Sales Managers by checking the availability of space
• Organized guestroom amenities prior to guests check-in
• Worked in Delphi to build bookings, create Sales Managers’ contracts/addendums, and communicated with the client by sending countersigned contract
• Generated formal proposals ensuring all aspects of the meeting were clearly articulated
• Answered all Sales Office phone calls and resolved customer concerns

Chicago, Illinois

• Project managed client-facing and internal events including pre-planning, onsite execution, and final billing.
• Led all logistics for events comprising of sponsorships, registrations, vendor relationships, and budgets
• Provided support to Sales Team with industry, competitor, target account research, and sales onboarding
• Implemented three- month multi-dimensional Sales Marketing Campaign for lead generation
• Qualified prospects based on their needs to determine business relationship viability