● Completed accounting for finance agreements, invoices, and new policies. ● Edited documents to reflect premiums, fees, taxes, accord forms, commission percentages, names, addresses, etc. and verified that all company information matched the carrier policy. ● Created cover letters for the insured and agents for delivery of policy documents.● Managed multiple Microsoft outlook email accounts, including the Germania General Agency inbox, personal inbox, and those of other team members when unavailable.● Responsible for entering submissions, filing, and completing the daily assigned task by underwriters, associates, the accounting department, and the president. ● Managed Avaya phone systems including multiple phone lines, transferring calls, set up of greetings, voicemails, and meeting settings. ● Pulled, and processed renewal and new business policies, non-renewals, cancellations, and other documents from carrier websites and sent the documents out to agents and the insured. ● Completed tasks remotely and from the office.

• Write and read script on air. Prepare recordings and music for appropriate timing according to the programing.• Correct any problems that may happen as quickly and proficiently as possible. • Produce and edit commercials for clients to be aired on radio.

• Confer with customers by phone or in person in order to provide information about financial services. • Transfer clients to the correct departments according to their request or needs. • Complete clerical duties upon request. • Restock necessary products for customer satisfaction. • Created computer documents to produce general ledgers at a faster pace saving time and money.

• Created individualized proposals for client specifications including blue prints of existing fences, obstacles in the landscape and the fence location possibilities. • Calculated the pricing of each fence per the type, footage and agreement options.• Searched past files to provide documents for clients, project managers and the owner. • Used Excel to create current and final invoices. Data Entry, filed, scanned, shredded documents and answered phone or email inquiries.

• Brainstormed marketing ideas and tactics for making the company money• Organized client lists• Generated ads for multiple clients• Voiced commercials for advertising• Ran errands/ clerical/ an event planning• Purchased office materials

• Scanning, filing, located files upon requested quickly and proficiently.• Monitored multiple phone lines, transferred clients to correct departments so our company could best serve their needs, checked voice-mails and provided messages. • Data entry to create policies, entered cancellations, and adjusted policies.• Emailed, mailed and faxed pdf files and other documents to the clients, mortgage companies and homeowners. • Created memos, spreadsheets, and other documents for clients, the director of operations, and the owner.• Conferred with Mortgage/Relocation companies and individuals to provide information needed upon request.

• Ran hiring events and scheduled follow-up interviews and appointments• Responsible for making hiring and termination decisions. • Overseeing Renovations and Property Standards.• Managed multiple phone lines, dictation and emailing.• Handled guest services and coordinated the making and confirmations of reservations.• Performed event planning. Setup meetings with management and staff.

• Conferred with customers by phone/ in person in order to provide information about products and services to take orders or cancel accounts and resolved complaints. • Solicited for the sale of new or additional services or products.