Julia Brook

Julia Brook Email and Phone Number

Managing Director | Distribution | Operations | Strategy | Transformation | Commercial | CX | EX | Governance
Julia Brook's Location
Manchester, England, United Kingdom, United Kingdom
Julia Brook's Contact Details

Julia Brook work email

Julia Brook personal email

About Julia Brook

I am an accomplished, values driven transformational leader committed to creating and delivering dynamic, customer and employee-centric strategies that provide significant impact and value upside in a complex regulatory environment. My expertise lies in distribution, operational and commercial managementI have significant experience of leading and driving forward large-scale transformations at pace achieving superior outcomes for both customers and colleagues. I am proficient in handling complex, high-profile priorities and pushing boundaries, I have consistently demonstrated resilience and drive.My leadership style is anchored in fostering an environment of ownership, empowerment and delivery. I create a compelling vision that inspires teams and shape strategy and culture to optimise performance. I am able to navigate complex internal and external relationships, and effectively engage and challenge stakeholders at all levels. As a respected figure among executives and board members, my tenacity, influencing skills, credibility and capabilities have proven instrumental in driving business results.Everything I do is rooted in my core values of integrity, honesty and respect. Energised by challenge and commitment, I bring a transformative approach to any role I undertake, relentlessly pursuing opportunities for growth and excellence

Julia Brook's Current Company Details

Managing Director | Distribution | Operations | Strategy | Transformation | Commercial | CX | EX | Governance
Julia Brook Work Experience Details
  • The Co-Operative Bank Plc
    Director Of Retail And Sme Distribution
    The Co-Operative Bank Plc Feb 2023 - Dec 2023
    Manchester, England, United Kingdom
    Responsible for strategy, change transformation and day to day running of Retail and SME Distribution channels (national Branch Network, national Relationship Management and Business Development Team Mortgage Advice, Customer Engagement (outbound), Post Office and ATMs)
  • The Co-Operative Bank Plc
    Director Of Customer Channels
    The Co-Operative Bank Plc Apr 2021 - Mar 2023
    Manchester, England, United Kingdom
    Promoted into a significant leadership position responsible for strategy, change, transformation and day-to-day running of Retail Distribution channels (national Branch Network, Customer Contact Centre, Specialist Services, New Media, back-office processing teams, Bank-wide support [Resource Planning, First Line Reg Advice, Assurance and Control, Communications, Business Resilience, Process Improvement], Outsourced Secured Arrears£46m Budget, 1100 FTE, Multi-Site (Manchester, Leek, Skelmersdale), Nationwide and Homeworking/Hybrid Management
  • The Co-Operative Bank Plc
    Chief Of Staff
    The Co-Operative Bank Plc Oct 2018 - Apr 2021
    Manchester, United Kingdom
    Approached directly by the newly appointed CEO to become a part of the re-shaped Executive team responsible for setting the strategic and commercial direction of the business, oversight of the strategic plan, driving strategic, cultural and customer focused change to re-energise the Brand, drive shareholder value and return the Bank to growth and profitability
  • The Co-Operative Bank Plc
    Head Of Planning And Commercial Management, Retail And Commercial Bank
    The Co-Operative Bank Plc Dec 2017 - Sep 2018
    Manchester
    Promoted to lead the development and implementation of the strategy and business plan to deliver the 5-year strategic vision for Brand (Co-op Bank, Smile, Britannia) Customer and Product aligned to the Bank strategic plan ensuring target customer and commercial outcomes are achieved
  • The Co-Operative Bank Plc
    Strategy & Planning Manager
    The Co-Operative Bank Plc Mar 2014 - Nov 2017
    Manchester, United Kingdom
    Approached and promoted by the Director of Products and Marketing to undertake a key role to support him in driving forward the strategic direction, management and development for Products and Marketing, Distribution Channels and Co-op Bank, Smile and Britannia Brands (4.6m personal customers, 100k business customers)
  • The Co-Operative Banking Group
    Strategic Planning Manager - Costs
    The Co-Operative Banking Group Apr 2013 - Mar 2014
    Manchester, United Kingdom
    Led the delivery of the Retail Bank cost agenda (£317m budget), plan development, budgeting and performance management of the in year cost base
  • The Co-Operative Banking Group
    Business Services Manager
    The Co-Operative Banking Group Oct 2012 - Apr 2013
    Manchester, United Kingdom
    Business Services Manager for the Co-op Bank's provisional purchase of the Lloyds TSB branches, coordinating activity across the Bank and Co-op Group to validate requirements and review third party contracts and commercial agreements that would support key operational areas of the divested business during the transitional period and under outsourcing agreement
  • The Co-Operative Banking Group
    Distribution Development Leader
    The Co-Operative Banking Group Oct 2010 - Sep 2012
    Manchester, United Kingdom
    Led the development of the Co-op Bank Channels on behalf of the Retail Bank Executive. Strong focus on shaping a compelling strategy and vision, then driving through implementation of key multi-channel change initiatives to deliver tangible customer benefits.
  • Co-Op Financial Services
    Senior Business Architect
    Co-Op Financial Services Oct 2007 - Oct 2010
    Manchester, United Kingdom
    Head hunted to join the Strategy & Design team at the Co-operative Financial Services to lead workstreams to support the development of Business and Operational Strategy on behalf of the Executive.
  • Barclays Bank Plc
    Senior Business Analyst/Programme Architect
    Barclays Bank Plc Jan 2004 - Oct 2007
    Knutsford
    Senior management role leading multiple programmes within a £400 million multi-channel transformation programme across all UK Business Units, delivering significant process efficiencies and new front end applications
  • Barclays
    Business Analyst/Programme Architect
    Barclays Apr 2002 - Jan 2004
    Knutsford
    Created a compelling vision and roadmap for a £400million multi-channel transformation programme across all UK Business Units and achieved major success through process re-engineering
  • Barclays
    Operational Change Architect
    Barclays Jun 2001 - Mar 2002
    Knutsford
    Management role within the Retail Bank's strategy team, shaping the £250 million p.a. multi-channel change agenda for a £1.5b retail business with >25k staff and governing change against it.
  • Barclays
    Barclays Graduate Business Leadership Programme
    Barclays Sep 1997 - May 2001
    Countrywide
    Undertook four roles on the Barclays Graduate Business Leadership Programme within the Retail Banking division which included shaping and delivering the sales strategy and design for 4 UK contact centres, managing product performance and driving the sales performance of circa 200 staff within the branch netowrk

Julia Brook Education Details

Frequently Asked Questions about Julia Brook

What is Julia Brook's role at the current company?

Julia Brook's current role is Managing Director | Distribution | Operations | Strategy | Transformation | Commercial | CX | EX | Governance.

What is Julia Brook's email address?

Julia Brook's email address is ju****@****ail.com

What schools did Julia Brook attend?

Julia Brook attended The University Of Sheffield, Crossely Heath Grammar School.

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