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@co-operativebank.co.uk
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Julia Brook is listed as Managing Director | Distribution | Operations | Strategy | Transformation | Commercial | CX | EX | Governance based in Manchester, England, United Kingdom. AeroLeads shows a work email signal at co-operativebank.co.uk and a matched LinkedIn profile for Julia Brook.
Julia Brook previously worked as Director of Retail and SME Distribution at The Co-Operative Bank Plc and Director of Customer Channels at The Co-Operative Bank Plc. Julia Brook holds Bachelor Of Arts (Ba), English Literature from The University Of Sheffield.
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AeroLeads found 1 current-domain work email signal for Julia Brook. Compare company email patterns before reaching out.
I am an accomplished, values driven transformational leader committed to creating and delivering dynamic, customer and employee-centric strategies that provide significant impact and value upside in a complex regulatory environment. My expertise lies in distribution, operational and commercial managementI have significant experience of leading and driving forward large-scale transformations at pace achieving superior outcomes for both customers and colleagues. I am proficient in handling complex, high-profile priorities and pushing boundaries, I have consistently demonstrated resilience and drive.My leadership style is anchored in fostering an environment of ownership, empowerment and delivery. I create a compelling vision that inspires teams and shape strategy and culture to optimise performance. I am able to navigate complex internal and external relationships, and effectively engage and challenge stakeholders at all levels. As a respected figure among executives and board members, my tenacity, influencing skills, credibility and capabilities have proven instrumental in driving business results.Everything I do is rooted in my core values of integrity, honesty and respect. Energised by challenge and commitment, I bring a transformative approach to any role I undertake, relentlessly pursuing opportunities for growth and excellence
A career timeline built from the work history available for this profile.
Manchester, England, United Kingdom
Responsible for strategy, change transformation and day to day running of Retail and SME Distribution channels (national Branch Network, national Relationship Management and Business Development Team Mortgage Advice, Customer Engagement (outbound), Post Office and ATMs)
Manchester, England, United Kingdom
Promoted into a significant leadership position responsible for strategy, change, transformation and day-to-day running of Retail Distribution channels (national Branch Network, Customer Contact Centre, Specialist Services, New Media, back-office processing teams, Bank-wide support [Resource Planning, First Line Reg Advice, Assurance and Control.
Manchester, United Kingdom
Approached directly by the newly appointed CEO to become a part of the re-shaped Executive team responsible for setting the strategic and commercial direction of the business, oversight of the strategic plan, driving strategic, cultural and customer focused change to re-energise the Brand, drive shareholder value and return the Bank to growth and.
Manchester
Promoted to lead the development and implementation of the strategy and business plan to deliver the 5-year strategic vision for Brand (Co-op Bank, Smile, Britannia) Customer and Product aligned to the Bank strategic plan ensuring target customer and commercial outcomes are achieved
Manchester, United Kingdom
Approached and promoted by the Director of Products and Marketing to undertake a key role to support him in driving forward the strategic direction, management and development for Products and Marketing, Distribution Channels and Co-op Bank, Smile and Britannia Brands (4.6m personal customers, 100k business customers)
Manchester, United Kingdom
Led the delivery of the Retail Bank cost agenda (£317m budget), plan development, budgeting and performance management of the in year cost base
Manchester, United Kingdom
Business Services Manager for the Co-op Bank's provisional purchase of the Lloyds TSB branches, coordinating activity across the Bank and Co-op Group to validate requirements and review third party contracts and commercial agreements that would support key operational areas of the divested business during the transitional period and under outsourcing.
Manchester, United Kingdom
Led the development of the Co-op Bank Channels on behalf of the Retail Bank Executive. Strong focus on shaping a compelling strategy and vision, then driving through implementation of key multi-channel change initiatives to deliver tangible customer benefits.
Manchester, United Kingdom
Head hunted to join the Strategy & Design team at the Co-operative Financial Services to lead workstreams to support the development of Business and Operational Strategy on behalf of the Executive.
Knutsford
Senior management role leading multiple programmes within a £400 million multi-channel transformation programme across all UK Business Units, delivering significant process efficiencies and new front end applications
Knutsford
Created a compelling vision and roadmap for a £400million multi-channel transformation programme across all UK Business Units and achieved major success through process re-engineering
Knutsford
Management role within the Retail Bank's strategy team, shaping the £250 million p.a. multi-channel change agenda for a £1.5b retail business with >25k staff and governing change against it.
Countrywide
Undertook four roles on the Barclays Graduate Business Leadership Programme within the Retail Banking division which included shaping and delivering the sales strategy and design for 4 UK contact centres, managing product performance and driving the sales performance of circa 200 staff within the branch netowrk
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Julia Brook is listed as Managing Director | Distribution | Operations | Strategy | Transformation | Commercial | CX | EX | Governance.
AeroLeads has found 1 work email signal at @co-operativebank.co.uk for Julia Brook.
Julia Brook is based in Manchester, England, United Kingdom.
Julia Brook has worked for The Co-Operative Bank Plc, The Co-Operative Banking Group, Co-Op Financial Services, Barclays Bank Plc, and Barclays.
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Julia Brook holds Bachelor Of Arts (Ba), English Literature from The University Of Sheffield.
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