Julia Brough Email & Phone Number

Providence, Ri

- Managed the project timeline, scope, and budget for the Newport Vineyards, Bohlin Newport, Fluval Aquatics, Foster Grant, The Ruden Report, NWN Carousel, Cloudelligent, Enterprise Strategy Group by TechTarget, and HARI.ca WordPress website redesign projects.- Mitigated risks by reviewing project feature and functionality requirements during recurring internal status calls- Collaborated on workload planning for a team of 8-10 developers and UX designers.- Assessed and opened tasks… Show more - Managed the project timeline, scope, and budget for the Newport Vineyards, Bohlin Newport, Fluval Aquatics, Foster Grant, The Ruden Report, NWN Carousel, Cloudelligent, Enterprise Strategy Group by TechTarget, and HARI.ca WordPress website redesign projects.- Mitigated risks by reviewing project feature and functionality requirements during recurring internal status calls- Collaborated on workload planning for a team of 8-10 developers and UX designers.- Assessed and opened tasks for feature improvements requests after the new websites were launched.- Fostered relationships with 15+ clients including TechTarget, Vertica, Rolf C. Hagen brands, and OneDigital.- Interviewed and hired our Client Care Coordinator and onboarded the team member to help manage the daily client support work.- Integrated Tempo Planner into the agency resource planning strategy and using it for the weekly prioritization of JIRA issues.- Investigated client-reported issues/questions; circulating and delegating as needed to resolve in a timely manner.- Updated site content, managed full site language localization, and performed quality assurance testing using Browserstack.- Organized support package renewals, invoiced, and managed client billing.- Transitioned task and resource management from JIRA to ClickUp. Show less

Worcester, Ma

- Manage a client relationship from the nonprofit professional development industry and communicate regularly with clients from the financial institution, nonprofit healthcare, private equity real estate investment, human capital management, catering, and indoor climbing industries- Write estimates and proposals and track timelines and budgets working with account services to make sure timelines are reasonable and attainable- Organize and run project kickoff meetings to help determine… Show more - Manage a client relationship from the nonprofit professional development industry and communicate regularly with clients from the financial institution, nonprofit healthcare, private equity real estate investment, human capital management, catering, and indoor climbing industries- Write estimates and proposals and track timelines and budgets working with account services to make sure timelines are reasonable and attainable- Organize and run project kickoff meetings to help determine team strategy, milestones, scope, and production schedule- Conduct weekly project status calls with client and production teams and facilitate technical discussions with the client’s information technology department to secure build requirements including hosting and domain information- Oversee and prioritize the site build and site maintenance workload of a team of four programmers using Trello, Basecamp, Active Collab, Slack, Box file management, and Google docs- Act as the liaison between the web department and the account, creative, and audio/video departments- Successfully headed website redesigns for Service Credit Union, New Hampshire Mutual Bancorp’s four subsidiary websites, and The MAVEN Project’s physician portal from discovery to delivery- Established a formal website redesign process starting with an energizing kickoff meeting and finishing strong with site testing (QA) prior to launch- Accelerated the transition from job creation and assignment using carbon copied envelopes to paperless project initiation by expanding the use of Trello agency-wide - Helped build, develop, and encourage new production processes for the creative and account teams which includes inclusive internal kickoff meetings for new projects Show less

Barrington, Ri

- Successfully headed website redesigns for Meredith Village Savings Bank, Bank of Canton, Lifestream Inc., and teamcbms.com from discovery to delivery- Managed client relationships from the financial institution, nonprofit human service, and telecom industries- Developed project estimates and timelines based on scope of work- Conducted weekly project status calls with client and production teams- Performed google analytics reporting to improve the user experience-… Show more - Successfully headed website redesigns for Meredith Village Savings Bank, Bank of Canton, Lifestream Inc., and teamcbms.com from discovery to delivery- Managed client relationships from the financial institution, nonprofit human service, and telecom industries- Developed project estimates and timelines based on scope of work- Conducted weekly project status calls with client and production teams- Performed google analytics reporting to improve the user experience- Organized and managed client’s WordPress website core and plugin maintenance and content and user management Show less

- Managed order fulfillment and resolved product and service issues- Corresponded with customers via email, phone, and mail post

Providence, Rhode Island Area

- Designed weekly in-downcity providence email newsletter- Interviewed downcity merchants, photographed merchandise, and wrote copy

Providence, Rhode Island Area

• Composed press releases, Design Twitter skins and Facebook Pre-Like & Landing Pages for clients• Managed Wordpress content, blogger relations, and weekly RetroRI.com submissions• Interviewed and composed interview articles for RI Local Magazine

Worcester, Massachusetts

* Assembled event signage and promotional materials using QuarkXPress* Collaborated on layouts and typography for event invitations, program postcards and advertisement inserts

Narragansett, Rhode Island

• Waitressed with 5+ years of hostess, bus girl + bar tending experience• Provided excellent customer service and thoughtful care for guests

• Designed and managed Constant Contact email blasts to advertise and seasonal events• Responsible for brand awareness of non-profit organization• Managed vendor relations and basic layout of on-site events

Advertising Design Certificate From The School Of Continuing Education

Print & Web Design Certificate

Bachelor Of Arts, Organizational Communication | Minored In Graphic Design

Activities and Societies: Office of Residential Life - Resident Assistant (3 years) Student Government Association - Class Senator, Class.