Website content developmentWebsite analyticsSales and marketing automation

An accelerated career development program; leadership development through education, experience, and exposure through the Channel Business Unit.• Customer Care Professional supporting Appliance and Consumer Device Business Units• Executed a continuous improvement project for prime customer and improved supplier scorecard• Identified processes for the Americas 0ffshore Customer Service Support Center(CSSC), and continued to drive process improvements• Job shadow different roles throughout TE and participated in roundtables Executive Directors• Committee leader for the Customer Care Engagement Team(CCERTS)- Improving employee engagement; Created Attendance Guidelines and an Inclement Weather Plan in effect for all of Customer Care and PIC• Committee lead on the Channel Inclusion and Diversity council leading the efforts to build awareness of I&D through the work environment; MicroInquities Training and support.• Implementation Team for SalesFore.com; Responsibilities include Process Integration Testing, Business Process definition and Training and Support material creation• Analyzed the Call Center accounts and inquiries to identify areas of opportunity for improvement • Participating in Green Belt Six Sigma training to help eliminate top turn backs in Customer Care

• Organized a Consumer Device Team Organizational Chart by product code• Preformed e-Cat clean up for Consumer Products- list of landing pages/ overviews, part number level detail, images, samples, verbiage, etc. Updated/ maintained marketing master file• Produced Quick Reference Guides for FPC and Spring Probes• Created a product presentation for Shield Cans for customers, a $1B market and a new product • Analyzed product data into charts and graphs- winners/losers graphs using Trend site• To ensure availability to customers- developed a list of part numbers that currently had no stock in inventory and notified the product managers• Developed a Consumer Devices Product Overview Presentation, describing each segment for the product family• Helped create product strategy plans for 2 business groups worth $200M and $90 Million each

Assists in advertising, sales of products, consumer behavior, product development, and event planning-7th Annual AmeriChoice Charity Golf Classic-3rd Annual Family Fun Extravaganza