St. Edwards University

• Designed a distribution center in conjunction with a strategic initiative to enhance e-Commerce fulfillment efficiency• Assisted with the launch of MLF’s e-Commerce platform, ensuring that shipping, marketing and fulfillment operate optimally• Developed an operations dashboard for managers to assess data in order to make key business decisions• Aided staff in daily operations at Community First! Village, working directly with the formerly homeless residents

• Tasked with assessing all current returns procedures and data, identifying issues and ultimately making a recommendation to Citizenry team members regarding key findings• Analyzed returns datasets, identifying why customers returned which products and ultimately valuing the total cost impact• Identified four key initiatives to limit returns, minimize sunk costs, and enhance operational efficiency• Gained hands-on operational and business experience, managing bi-weekly returns at the Citizenry warehouse