Julia Chan Email & Phone Number

• Created updated and maintained all employee files including filing of personal documents • Assisted with New Hire Orientation prepared on-boarding paperwork and verified I-9 documentation• Updated employee licensure documentation into the HR Compliance Database• Helped lead Joint Commission audits ensuring all employee files are compliant with licensure requirements • Maintained, tracked and filed all documentation related to workers’ compensation claims and first aid injuries• Communicated with hospitals and occupational clinics to provide authorization of treatments and obtain work status reports for injured employees • Reported all injuries to Seneca’s third-party administrator, Athens Administrators• Established Return to Work/Modified Duty guidelines for injured staff with Program Directors and Supervisors• Completed, maintained and posted the OSHA logs and other mandated documentation within the appropriate timelines• Managed and coordinated ergonomic assessments for new hires and current employees and ordered ergonomic supplies agency wide• Acted as the Site Safety Officer for the building, running quarterly emergency drills, and issuing building repair tickets for our facilities team

• Welcomed guests and candidates visiting the building• Maintained, updated and tracked applicants using Seneca’s in-house Applicant Tracking System, and the HR Applicant Database • Assisted in conducting phone screens and scheduled group interviews for candidates• Generated email correspondence to applicants regarding the status of their application• Answered the Human Resources telephone on a multiline phone system and handled calls appropriately and efficiently• Represented Seneca Family of Agencies at career fairs • Reviewed and responded to all emails sent to the HR Department• Created employee ID badges using Asure ID • Coordinated with a third-party consultant to provide interpreter, documentation and translation services for employees and families utilizing Seneca’s services • Maintained and organized the front lobby ensuring the lobby was stocked with coffee • Ordered all office supplies and equipment for each department within the office

• Welcomed and greeted guests entering the building• Answered high volume of calls on a multiline phone system • Created Employee New Hire and Resident Move-In packets • Entered and updated confidential material on the Answers on Demand program regarding the resident’s personal information• Maintained and organized confidential medical forms for emergency personal • Scheduled medical appointments and transportation for residents• Ensured the front office and front office store was kept clean organized and fully stocked with food and supplies for purchase

• Responsible for friendly fast and accurate processing of all returns, exchanges, financing, service requests and defective products• Responded to customer inquiries and complaints to ensure that customers received satisfactory service and quality goods• Accurately and efficiently utilized the store’s Order Management System to ensure customers received the correct products while maintaining store accountability and inventory issues

• Engaged in helpful, speedy and accurate processing of all customer transactions by operating the cash register• Offered, explained, and sold product services for qualifying merchandise• Enrolled new customers into Best Buy membership programs, and finance cards

Bachelor Of Arts (B.A.), Human Development And Family Studies, General, 3.76

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities