• Test/regression test developers changes to Verisae and work with them until changes work smoothly • Submit JIRA tickets to recommend improvement or bug fixes • Collaborate with Professional Services to better understand customers needs • Create documentation pages in both Confluence and qTest• Currently studying SQL• Organize work events for team bonding

• Maintain EPA/CARB compliance efforts in Verisae• Analyze and advise targets to reduce company-wide refrigerant leak rates for clients• Work with vendors, Service Channel, and clients to ensure data accuracy• Conduct business process reviews and assist in creating customer journey maps• Collaborate and create new reports for clients• Implement new clients into Verisae's software, including data scrubbing, uploads, and training• Use Jira to address bugs and requested changes by clients and service providers• Review and advise on actions for alarms and flagged conditions• Adjust system settings as needed

• Assist project managers with project execution, close out paperwork, invoices, and arrange go back work• Communicate project progress/changes with the customer, labor partner, and EMC• Troubleshoot project complications and advise actions to be taken• Familiarize and train department in new Oracle ERP system

• Manage an $5.3M budget for refrigeration equipment repairs/replacements• Maintain primary email correspondence between stores, vendors, and headquarters• Utilize and update databases such as Maximo, Ultrasite, AMT, and Verisae • Uphold EPA compliance expectations• Develop and manage department best practices and compliance/warranty savings programs

• Assisted attorneys by partnering with multiple departments to prepare files for court• Utilized database systems such as Matrix, MNCIS, Procase, and File and Serve

• Utilized multiple databases and troubleshooting skills to determine authenticity of guest orders• Enhanced profit margin by preventing fraud

• Developed strong customer service skills by assisting in all areas• Helped lead new hire orientation training for new team members

• Developed conflict management and customer service skills while providing gate security and implementing event crowd management for up to 85,000 guests on a daily basis • Participated in Disney’s Security Loss Prevention Professional Development Study program, focusing on in-depth security processes from prevention to response

• Participated in DEA and POR investigations with state and federal agents • Predatory Offender Registration/Investigation Department: - Maintained/updated POR database - Located Failure to Register offenders