Julia Christopherson Email & Phone Number

Remote - Oswego, Il

Oswego, Illinois, United States

Managed key account customer calls efficiently in fast-paced call center environment. Documented all call information according to standard operating policies and procedures. Met and exceeded personal, team and company goals within customer service environment. Collaborated with colleagues and co-workers to deliver quality customer experience. Managed difficult customer situations with professionalism and empathy. Anticipated needs and resolved problems to keep customers happy.

Aurora, Il

Assist the Dispatch and Operations departments with accurate and timely completion of all household goods, international and military paperwork for daily work orders for contracted crews. This consists of communicating with Move Coordinators and Dispatch to ensure all customer's expectations are met within a job. Confirm all paperwork is correctly gathered and billed appropriately per contractor to corporate headquarters. Troubleshoot inquiries as needed. Assist with tracking storage vaults and creating paperwork and files for storage arrival and departure. Answer phones and greet customers.

Tempe, Arizona

Worked remotely entering new customers in HSA data base, mailed COBRA notifications, prepared and mailed welcome kits for new HSA clients, prepared monthly reporting, assisted with special projects and customer inquiries.

Oak Brook, Il

Organized meetings, coordinated calendars and travel arrangements for the President and assisted with special projects. Provided administrative support for executive management team with proposals, presentations and correspondence. Assisted with recruitment process and employment ad placement for available positions. Conducted phone interviews and new hire orientations. Maintained the phone system and approved and processed invoices for payment.

Naperville, Il

Reported to and scheduled appointments for CEO, screened calls and coordinated his calendar. Transcribed proposals, presentations and correspondence for the CEO and executive staff. Fulfilled contract requests for multiple APS locations. Tracked branch operation audits and reported monthly new business.

Oak Brook, Il

Reported to the VP of Ops/HR as well as the VP of Contractual and Regulatory Affairs. Assisted with employee relations, coordinated special events and maintained personnel files. Implemented benefits administration program. Conducted new employee orientation meetings and assisted with terminations and exit interviews. Maintained the policy and procedure and employee benefits handbook. Composed all employment advertisements and assisted with special projects as necessary.

Naperville, Il

Reported directly to the President and also assisted Chairman of the Board with diverse special projects and legal matters. Managed and administered company insurance policies and procedures, benefits administration and Human Resource functions. Assisted with corporate travel, coordinated trade shows, maintained calendars, and created presentations. Supervised administrative support team.