• Orchestrated the collection of ecommerce survey responses and crafted monthly customer trend reports, pinpointing critical pain points within the customer journey. Presented findings to senior leadership, enabling strategic decisions, and fostering a customer-centric approach to product development and service enhancements• Proficient in supporting cross-functional teams to conceptualize, design, and execute user-centric solutions, bridging the gap between user needs and technological feasibility• Proven track record of leading successful UX projects, from inception to delivery, by effectively managing timelines, resources, and priorities, ensuring alignment with business objectives and user needs• Collaborated closely with the UX team to develop and implement user guides aimed at shortening Time to Value (TTV) of customers. By providing actionable documentation, we optimized workflow efficiency and accelerated project timelines, ultimately contributing to enhanced project outcomes and client satisfaction

• Developed a new quality rubric for the UX recruitment team, improving modern recruitment processes. • Provided support for study escalations in Asana, improving team coordination and clarifying prioritization.• Conducted group trainings and onboarded new research coordinators. • Developed training documentation for both onboarding and continued education for team members. • Audited recruiter's live and closed studies, and created improvement plans for recruiters.

• Fast tracked to Subject Matter Expert after three months into UX Coordinator role. • Collaborated with UX Researchers at Google by assisting in participant outreach and recruitment for UX research studies, maintaining a test case success rate above 95%• Became an expert in outreach tools such as: SwiftR, Qualtrics, Gamma, and Salesforce.