Julia Cottle Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

-Maintaining and developing client relationships through an individual approach, using CRM and digital tools.-Proven brand and product knowledge.-Dealing effectively with customer complaints and creating and monitoring aftersale's cases when neccessary.-Ensure high standard with visual display and operational guidelines + stock procedures.-Maintaining excellent levels of customer service throughout all types of client interactions.- Working with department store operations team to ensure smooth local and internationalshipments for clients.

London, England, United Kingdom

- Embracing the brand’s philosophy in order to demonstrate a good knowledge of collections,background, and concepts.- Playing an active role on the shop floor, providing a unique luxury shopping experience for all clients.- Building upon the stores clientele book, keeping in contact with clients on a regular basis, developingand maintaining relationships.- Providing an after-sales service to clients.- Completing the stores end of day reports.- Focusing on KPI’s, product information and CRM.- Managing product and collection releases, including in-store events.

London, England, United Kingdom

-Working in the Women’s Shoe Galleries-Client based role, providing a personal luxury experience to each client.-Working in a busy and fast-paced enviroment.-Covering the entire women's shoes department, responsible for product knowledge of multiple luxurybrands.-Consistently reaching CRM targets set by management.-Experience working with back of house team to organise stock and participate in stock counts.

London, England, United Kingdom

-Completing administrative tasks in order to maintain smooth operational runnings.-Assissting the Fashion Director and Editor-in-Chief on editorials and cover shoots.-Sourcing fashion pieces and carrying out administrative tasks such as event schedulings, deliveries and pick-ups.-Working with VIP and celebrity clients for shoots.-Assissting with styling and working with the talent on set.